codex - 💡(How to fix) Fix Account has free tier plan when i should be on 'plus' [1 comments, 2 participants]

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openai/codex#20126Fetched 2026-04-30 06:33:32
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What issue are you seeing?

Yesterday after resetting the limits there was a problem with the subscription it just reset to free

What steps can reproduce the bug?

What is the expected behavior?

Additional information

id: user-sM11DtRrG6q6HSLydVcpcPRt

I tried logging out of my account and logging in using the method I always used when purchasing a subscription.

<img width="1444" height="543" alt="Image" src="https://github.com/user-attachments/assets/e672f4d8-fb2b-45c6-bbb8-0e7b98ebdf8c" />

extent analysis

TL;DR

The issue might be related to the subscription reset after limits were reset, and re-checking the subscription status or retrying the purchase process may help.

Guidance

  • Verify the subscription status for the user with id user-sM11DtRrG6q6HSLydVcpcPRt to ensure it was correctly updated after the limits reset.
  • Check if the user's subscription was correctly linked to their account after logging out and logging back in.
  • Investigate if there are any issues with the subscription reset process that could cause it to default to a free plan.
  • Review the image provided for any relevant information that might indicate the cause of the issue.

Notes

The provided information is limited, and without more details about the subscription system or the reset process, it's difficult to provide a more specific solution.

Recommendation

Apply workaround: Retry the subscription purchase process to see if the issue resolves itself, as the cause of the problem is currently unclear.

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