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codex - 💡(How to fix) Fix Account incorrectly flagged [3 comments, 4 participants]

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openai/codex#19358•Fetched 2026-04-25 06:10:53
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DavidSt49DavidSt49
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What version of Codex CLI is running?

codex-cli 0.124.0

What subscription do you have?

PRO x20

Which model were you using?

gpt-5.5 xhigh

What platform is your computer?

Darwin 25.3.0 arm64 arm

What terminal emulator and version are you using (if applicable)?

No response

What issue are you seeing?

I already did the KYC Verification but this message keeps appearing

<img width="1909" height="130" alt="Image" src="https://github.com/user-attachments/assets/e7b63167-708f-48f1-a865-56aab0d18da7" /> <img width="1664" height="934" alt="Image" src="https://github.com/user-attachments/assets/ec458afb-51d0-4fbf-b8f2-1128c33dc5e6" />

What steps can reproduce the bug?

Uploaded thread: 019dbf6f-ae94-77a1-9dc6-895166de7786

What is the expected behavior?

No response

Additional information

No response

extent analysis

TL;DR

The issue is likely related to the KYC verification process, and re-verifying or checking the verification status may resolve the problem.

Guidance

  • Check the Codex CLI documentation or support resources to see if there are any known issues with KYC verification for the gpt-5.5 xhigh model or PRO x20 subscription.
  • Verify that the KYC verification was successful and that the account is properly configured by checking the account settings or contacting support.
  • Try re-running the KYC verification process to see if it resolves the issue.
  • If the issue persists, provide more details about the expected behavior and any additional error messages or symptoms.

Notes

The issue lacks specific details about the expected behavior and error messages, making it difficult to provide a more targeted solution.

Recommendation

Apply workaround: Re-verify KYC verification status and check account settings, as this may resolve the issue without requiring a code change or version upgrade.

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#ISR setup#authentication setup#request error#file not found#serialization error

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codex - 💡(How to fix) Fix Account incorrectly flagged [3 comments, 4 participants]