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claude-code - 💡(How to fix) Fix [Billing Bug] account_session_invalid on billing page – subscription paused 3 weeks [1 participants]

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anthropics/claude-code#45086•Fetched 2026-04-09 08:13:37
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Error Message

Error details {"type":"error","error":{"type":"permission_error","message":"Invalid authorization","details":{"error_visibility":"user_facing","error_code":"account_session_invalid"}},"request_id":"req_011CZckCGBJtqSmwWngd8Fvm"}

  • Tested in Incognito mode (Chrome) → same error

Error Messages/Logs

RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

For the past 15 days I have been unable to access the payment/billing settings page on claude.ai. The page does not load and my abo is suspended now.

Error details When opening the billing URL in an Incognito window (no extensions, no VPN), the browser receives the following raw API response:

{"type":"error","error":{"type":"permission_error","message":"Invalid authorization","details":{"error_visibility":"user_facing","error_code":"account_session_invalid"}},"request_id":"req_011CZckCGBJtqSmwWngd8Fvm"}

Troubleshooting already performed

  • Tested in Incognito mode (Chrome) → same error
  • VPN is disabled
  • Cleared all cookies and site data for claude.ai and anthropic.com in Chrome → problem persists
  • Re-logged in after cookie deletion → billing page still not reachable
  • Tested on other devices (iphone and ipad)

System configuration

  • Device: Apple Mac Mini
  • Chip: M4 Pro
  • RAM: 64 GB
  • macOS: Tahoe 26.3.1
  • Browser: Google Chrome Version 146.0.7680.165 (Offizieller Build) (arm64). (also tested on Safari and Tor).

What Should Happen?

Please investigate whether there is a server-side issue with my account session or billing token. Conversation ID 215473733222007, unfortunately only with a robot. I don't com further.

Error Messages/Logs

Steps to Reproduce

Two options:

  1. klicked on the mail message, that my account cannot be billed. The billing page appears for a few seconds and disappears.
  2. klicked on the settings > invoicing. The page disappears.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

Claude 1.1062.0 (b81bcd) 2026-04-06T21:20:28.000Z

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response

extent analysis

TL;DR

The issue is likely related to an invalid account session, and the user should try to resolve it by contacting support to investigate server-side issues with their account session or billing token.

Guidance

  • The error message "account_session_invalid" suggests a server-side issue, so the user should focus on resolving the session validity problem.
  • The fact that the issue persists across different devices and browsers indicates that the problem is likely not client-side.
  • The user has already tried clearing cookies and re-logging in, but it may be worth trying to log out and log back in again to see if that resolves the issue.
  • Since the user has already contacted a robot and didn't get further assistance, they should try to contact human support to investigate the issue further.

Example

No code snippet is provided as this issue seems to be related to server-side configuration or account settings.

Notes

The issue may be specific to the user's account or configuration, and resolving it may require assistance from the support team.

Recommendation

Apply workaround: Contact support to investigate server-side issues with the account session or billing token, as the error message suggests a server-side problem.

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#api#tokenizer error#prompt formatting#chain error#conversation history

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