claude-code - 💡(How to fix) Fix [Billing Bug] Claude Max payment charged but account reverted to Free plan - invoice shows "Paid"

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

Describe the bug: I renewed my Claude Max plan on May 3, 2026 and was successfully charged $110.00 (Receipt #2840-1026-1164). My invoice in claude.ai Settings > Billing shows "Paid". However, on May 5, 2026, my account reverted to Free plan and all Max features are disabled.

Important: I am a claude.ai subscriber (Claude Desktop / Claude Code user). I do NOT use the Anthropic API. Please do not look at "Zero's Individual Org" API organization - that is unrelated to this billing issue.

Steps to reproduce:

1. Renewed Claude Max plan on May 3, 2026
2. Payment of $110.00 confirmed by both Anthropic invoice and bank statement
3. Account showed Max plan for ~2 days
4. On May 5, account reverted to Free plan with no notification

Expected behavior: Claude Max plan remains active for the full subscription period.

Actual behavior: Account shows Free plan. Max features disabled. Invoice shows "Paid" but subscription not active.

Evidence:

• Anthropic email receipt: #2840-1026-1164
• Bank statement confirms $110.00 charged on May 3, 2026
• Invoice in claude.ai shows "Paid"
• Mobile app still displays "Max" label but features are disabled

Support attempts:

• Multiple tickets opened with Fin AI Agent (Conversation ID: 215474177497803)
• Fin keeps searching API org instead of claude.ai account
• All tickets closed without resolution
• Fin suggested "Resubscribe" which would result in double payment

Request: Human billing agent to investigate claude.ai account and either:

1. Manually activate Claude Max plan using existing payment, OR
2. Issue full refund of $110.00

What Should Happen?

After a successful payment of $110.00, my Claude Max plan should remain active for the full subscription period without reverting to Free plan.

Error Messages/Logs

No technical error messages. The issue is a billing discrepancy:
- Invoice in claude.ai Settings > Billing shows: "Paid" ($110.00, May 3, 2026, Receipt #2840-1026-1164)
- Account status shows: Free plan
- Support reference: Conversation ID 215474177497803

Steps to Reproduce

1. Subscribed to Claude Max plan on claude.ai
2. Payment of $110.00 processed successfully on May 3, 2026
3. Used Claude Desktop/Claude Code with Max plan for ~2 days
4. On May 5, 2026 - account automatically reverted to Free plan with no notification
5. Invoice in claude.ai Settings > Billing still shows "Paid"

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

May 3-4, 2026

Claude Code Version

N/A - This is a billing issue, not a Claude Code bug. I use Claude Desktop.

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

VS Code integrated terminal

Additional Information

This is a billing issue, not a code bug. I am reporting here because Fin AI Agent support system has been unable to escalate to human billing team after multiple attempts over 3 days.

Support history:

• Multiple tickets opened, all closed by Fin AI Agent without resolution
• Conversation ID: 215474177497803
• Fin kept searching API org "Zero's Individual Org" instead of claude.ai account
• Fin suggested resubscribing (which would result in double payment)

Account details:

• claude.ai Max plan subscriber (Claude Desktop user)
• NOT an API user - please do not look at API organization
• Receipt #2840-1026-1164
• Payment confirmed by both Anthropic invoice and bank statement (BIDV Mastercard)

Please forward to human billing team.