ollama - 💡(How to fix) Fix Billing Discrepancy: Account stuck on "Free" tier after successful "Ollama Cloud Pro" payment ([email protected])

Account Information

• Email: [email protected]
• • Subscription Plan: Ollama Cloud Pro (US$20.00/month)
• • • Payment Date: May 11, 2026

Description of Issue

I am experiencing a critical failure in the delivery of my Ollama Cloud Pro subscription services. Despite a successful payment of US$20.00 on May 11, 2026, my account remains restricted to the "Free" tier.

System Discrepancy Evidence:

1. Stripe Records: My Stripe billing portal confirms the May 11 invoice is Paid and the next billing date is June 11, 2026.
2. 1. Ollama Billing Settings: The internal billing page acknowledges the May 11 payment as Paid, yet simultaneously displays a "Payment Past Due" warning.
3. 1. Service Access: My Cloud Usage is still labeled as "Free", and I am blocked by usage limits (100% used), preventing access to Pro models. This is my fourth attempt to contact support (previous three emails sent to [email protected] remain unanswered).

Evidence (Screenshots)

Please see the attached screenshots for verification:

1. Stripe Management Page: Showing "Paid" status and next billing date.
2. 1. Ollama Usage Settings: Showing "Free" label and usage block.
3. 1. Ollama Billing Settings: Showing the "Paid" invoice alongside the "Past Due" error.

Requested Resolution

1. Manually synchronize account status to reflect the active Pro subscription immediately.
2. 1. Provide an explanation for the synchronization failure and lack of support response.

<img width="1335" height="901" alt="Image" src="https://github.com/user-attachments/assets/c451e046-43ce-43f4-865c-99af8e3e2584" /> <img width="1310" height="910" alt="Image" src="https://github.com/user-attachments/assets/150f8c5a-1db9-43b4-845e-a83903cf2690" /> <img width="1315" height="902" alt="Image" src="https://github.com/user-attachments/assets/68040955-a155-4811-9542-d580f83c31c1" />