claude-code - 💡(How to fix) Fix Billing Issues and No reply from the AI Support Agent [1 participants]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

Dear Anthropic Support Team,

Within the past two days, I have received five invoices from your platform. Three for “Gift Pro” and two for “Gift Max 5”.

I did not request or authorize any of these purchases.

At the time these invoices were generated, I was not actively using Claude. This raises serious concerns about unauthorized activity on my account.

As a precaution, I have already contacted my bank and blocked my credit card, as I am concerned my payment details may have been compromised.

I need immediate clarification on the following:

How these invoices were generated Whether my account has been accessed by a third party What steps you are taking to secure my account and data Confirmation that these charges will be fully reversed This situation has significantly impacted my trust in your platform. I expect a prompt and thorough response from a human representative addressing this issue.

Kind regards, Nils

My organization ID is 4cf35d28-2655-460d-9ba6-3d9f29dad219

What Should Happen?

Dear Anthropic Support Team,

Within the past two days, I have received five invoices from your platform. Three for “Gift Pro” and two for “Gift Max 5”.

I did not request or authorize any of these purchases.

At the time these invoices were generated, I was not actively using Claude. This raises serious concerns about unauthorized activity on my account.

As a precaution, I have already contacted my bank and blocked my credit card, as I am concerned my payment details may have been compromised.

I need immediate clarification on the following:

How these invoices were generated Whether my account has been accessed by a third party What steps you are taking to secure my account and data Confirmation that these charges will be fully reversed This situation has significantly impacted my trust in your platform. I expect a prompt and thorough response from a human representative addressing this issue.

Kind regards, Nils

Error Messages/Logs

Dear Anthropic Support Team,

Within the past two days, I have received five invoices from your platform. Three for “Gift Pro” and two for “Gift Max 5”.

I did not request or authorize any of these purchases.

At the time these invoices were generated, I was not actively using Claude. This raises serious concerns about unauthorized activity on my account.

As a precaution, I have already contacted my bank and blocked my credit card, as I am concerned my payment details may have been compromised.

I need immediate clarification on the following:

How these invoices were generated
Whether my account has been accessed by a third party
What steps you are taking to secure my account and data
Confirmation that these charges will be fully reversed
This situation has significantly impacted my trust in your platform. I expect a prompt and thorough response from a human representative addressing this issue.

Kind regards,
Nils

Steps to Reproduce

Dear Anthropic Support Team,

Within the past two days, I have received five invoices from your platform. Three for “Gift Pro” and two for “Gift Max 5”.

I did not request or authorize any of these purchases.

At the time these invoices were generated, I was not actively using Claude. This raises serious concerns about unauthorized activity on my account.

As a precaution, I have already contacted my bank and blocked my credit card, as I am concerned my payment details may have been compromised.

I need immediate clarification on the following:

How these invoices were generated Whether my account has been accessed by a third party What steps you are taking to secure my account and data Confirmation that these charges will be fully reversed This situation has significantly impacted my trust in your platform. I expect a prompt and thorough response from a human representative addressing this issue.

Kind regards, Nils

Claude Model

Not sure / Multiple models

Is this a regression?

I don't know

Last Working Version

no

Claude Code Version

Billing Issues

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response