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claude-code - 💡(How to fix) Fix [BUG] Anthropic Console Login Error - all users in our organization cannot log into the console due to "request pending" status [1 participants]

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anthropics/claude-code#56397•Fetched 2026-05-06 06:29:10
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Error Message

Error Messages/Logs

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

I am part of an Team of 2 people using a paid account. We have been using claude.ai just fine with no login issues. However, I was prompted to get an API key from console.anthropic.com/login and ended up stuck in a state where the system thinks I need to be verified as a user but I'm already verified within my organization. To make matters worse, my colleague and admin of the account is also seeing the same "Request sent" message on the URL platform.claude.com/org-discovery. I used the chatbot in claude.ai to troubleshoot the issue and no solution worked (tried clearing cache, removing organization discoverability, and using a different data network).

<img width="1698" height="610" alt="Image" src="https://github.com/user-attachments/assets/96f120ec-d6fc-463f-9b94-d073875cc81e" /> <img width="716" height="489" alt="Image" src="https://github.com/user-attachments/assets/10de346a-01ac-4e6b-8eaa-b4e3601b480c" />

What Should Happen?

My colleague and I should be able to log into console.anthropic.com and be on the company account.

Error Messages/Logs

Steps to Reproduce

  1. go to console.anthropic.com
  2. Try to log in with email
  3. use email to verify the account
  4. ISSUE: "join your team" org-discovery page instead of being logged in

Claude Model

Sonnet (default)

Is this a regression?

I don't know

Last Working Version

No response

Claude Code Version

not relevant

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

No response

extent analysis

TL;DR

The issue can be resolved by re-verifying the organization and user accounts through the Anthropic console and ensuring that the correct API key is being used.

Guidance

  • Re-check the organization settings in the Anthropic console to ensure that the user accounts are properly linked and verified.
  • Try removing and re-adding the organization discoverability setting to see if it resolves the issue.
  • Verify that the correct API key is being used and that it is properly configured for the organization.
  • Check with the account admin to ensure that the user accounts have the necessary permissions and access to the organization.

Example

No code snippet is provided as the issue seems to be related to configuration and account settings rather than code.

Notes

The issue may be related to a misconfiguration or mismatch between the user accounts, organization settings, and API key. Further investigation and troubleshooting may be necessary to fully resolve the issue.

Recommendation

Apply workaround: Re-verify the organization and user accounts, and ensure that the correct API key is being used, as this is likely to resolve the issue and allow the users to log in to the console.

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#api#prompt formatting#chain error#conversation history#tool integration

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