claude-code - 💡(How to fix) Fix [BUG] Appeal Form Redirect Loop After Account Restriction

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

After my account restriction, the appeal form link provided by Anthropic does not open correctly. Instead of loading the appeal page, it redirects me to claude.ai/new, making it impossible to submit an appeal request.

The issue appears to be a redirect loop or broken authentication/session handling related to restricted accounts.

https://github.com/user-attachments/assets/47b040a5-a4e1-489d-bc4a-9bcb9570a0f5

What Should Happen?

The appeal link should open the appeal submission form normally so restricted users can request a manual review.

Error Messages/Logs

400 - This organization has been disabled.

Observed behavior:

- Clicking the appeal form link
- Browser redirects to claude.ai/new
- Appeal form never loads

Additional context:

- Restriction occurred shortly after using the /compact command
- Account had been used for approximately 1 hour before the restriction
- Usage was for a personal autonomous video generation project

Steps to Reproduce

1. Receive account restriction email from Anthropic
2. Click the provided appeal form link
3. Get redirected to claude.ai/new
4. Appeal form never appears
5. Repeating the process results in the same redirect behavior

https://github.com/user-attachments/assets/47b040a5-a4e1-489d-bc4a-9bcb9570a0f5

Claude Model

Sonnet (default)

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

2.1.150

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response