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claude-code - 💡(How to fix) Fix [BUG] Authentication login loop - user cannot authenticate VS Code extension despite valid organization membership

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Error Message

Error Messages/Logs

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Description:

We're experiencing an authentication issue with the Claude Code VS Code extension where a team member cannot successfully log in.

Issue:

User clicks to authenticate in VS Code Gets redirected to console.anthropic.com and successfully logs in Returns to VS Code but is immediately prompted to log in again (infinite loop) User never gets authenticated in the extension Environment:

Claude Code Extension Version: 2.1.114 VS Code Version: 1.116.0 Operating System: Windows Account Type: Organization account (Developer role) What we've verified:

✅ User's email is added to the organization in the Anthropic Console ✅ User has "Developer" role assigned ✅ Email used in VS Code login matches the organization member email exactly ✅ User can successfully log into console.anthropic.com in browser Troubleshooting steps already attempted:

Signed out and back in using "Claude Code: Sign Out" command Cleared browser cookies/cache for console.anthropic.com Restarted VS Code multiple times Uninstalled and reinstalled the Claude Code extension Verified VS Code is up to date Additional context: The organization admin (me) can authenticate successfully with the same setup. The issue appears to be specific to this team member, despite having identical permissions and verified organization membership.

Is there any additional debugging information we can provide, such as logs from the VS Code Output panel?

What Should Happen?

User should be able to log in

Error Messages/Logs

Steps to Reproduce

Steps are happening in the chat window with the login prompt browser redirect

Claude Model

None

Is this a regression?

No, this never worked

Last Working Version

No response

Claude Code Version

2.1.114

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

VS Code integrated terminal

Additional Information

No response

extent analysis

TL;DR

The team member may need to verify their email address or check for any specific organization settings that could be causing the authentication loop.

Guidance

  • Check the organization's settings in the Anthropic Console to ensure there are no specific restrictions or requirements for the Developer role that might be causing the issue.
  • Verify that the team member's email address is correctly configured in the VS Code extension and matches the one used in the Anthropic Console.
  • Consider checking the browser's cookies and cache again, or try using a different browser to rule out any browser-specific issues.
  • Provide additional debugging information, such as logs from the VS Code Output panel, to help identify the root cause of the issue.

Example

No specific code snippet is provided as the issue seems to be related to configuration and authentication rather than code.

Notes

The issue appears to be specific to this team member, despite having identical permissions and verified organization membership, which suggests that there might be a configuration or setting that is unique to this user.

Recommendation

Apply workaround: The team should try to verify the team member's email address and check the organization's settings to see if there are any restrictions or requirements that could be causing the issue. This is because the issue seems to be related to configuration and authentication rather than a bug in the code.

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#api#prompt formatting#chain error#conversation history#authentication issue

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claude-code - 💡(How to fix) Fix [BUG] Authentication login loop - user cannot authenticate VS Code extension despite valid organization membership