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claude-code - 💡(How to fix) Fix [BUG] Big one!

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Error Message

Failed to start Claude's workspace HCS operation failed: failed to start VM: HcsWaitForOperationResult failed with HRESULT 0x80070005: {"Error":-2147024891,"ErrorMessage":"Access is denied.","ErrorEvents":[{"Message":"","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12030,"Flags":13,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"}]},{"Message":"","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12010,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"},{"Type":"String","Value":"Synthetic Storage"},{"Type":"String","Value":"%%2147942405"},{"Type":"String","Value":"0x80070005"},{"Type":"String","Value":"1FF46D3F-E712-5DBC-9813-AAD51981A2E9"},{"Type":"String","Value":""}]},{"Message":"'cowork-vm-58d21574': Account does not have permission to open attachment 'C:\Users\MikeGrady\AppData\Local\Packages\Claude_pzs8sxrjxfjjc\LocalCache\Roaming\Claude\vm_bundles\claudevm.bundle\smol-bin.vhdx (Lun 1)'. Error: 'Access is denied.' (0x80070005). (Virtual machine ID 1872E2E9-D210-51A1-9FA7-1FCDE388367C)","Provider":"edacd782-2564-4497-ade6-7199377850f2","EventId":12290,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"},{"Type":"String","Value":"C:\Users\MikeGrady\AppData\Local\Packages\Claude_pzs8sxrjxfjjc\LocalCache\Roaming\Claude\vm_bundles\claudevm.bundle\smol-bin.vhdx (Lun 1)"},{"Type":"String","Value":"%%2147942405"},{"Type":"String","Value":"0x80070005"},{"Type":"String","Value":""},{"Type":"String","Value":""}]}],"Attribution":[{"OperationFailure":{"Detail":"Start"}},{"VirtualDeviceFailure":{"Detail":"PowerOnCold","Name":"Synthetic Storage","DeviceId":"d422512d-2bf2-4752-809d-7b82b5fcb1b4","InstanceId":"1ff46d3f-e712-5dbc-9813-aad51981a2e9"}}]} Restarting Claude or your computer sometimes resolves this. If it persists, you can reinstall the workspace.

Code Example

Failed to start Claude's workspace
HCS operation failed: failed to start VM: HcsWaitForOperationResult failed with HRESULT 0x80070005: {"Error":-2147024891,"ErrorMessage":"Access is denied.","ErrorEvents":[{"Message":"","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12030,"Flags":13,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"}]},{"Message":"","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12010,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"},{"Type":"String","Value":"Synthetic Storage"},{"Type":"String","Value":"%%2147942405"},{"Type":"String","Value":"0x80070005"},{"Type":"String","Value":"1FF46D3F-E712-5DBC-9813-AAD51981A2E9"},{"Type":"String","Value":""}]},{"Message":"'cowork-vm-58d21574': Account does not have permission to open attachment 'C:\\Users\\MikeGrady\\AppData\\Local\\Packages\\Claude_pzs8sxrjxfjjc\\LocalCache\\Roaming\\Claude\\vm_bundles\\claudevm.bundle\\smol-bin.vhdx (Lun 1)'. Error: 'Access is denied.' (0x80070005). (Virtual machine ID 1872E2E9-D210-51A1-9FA7-1FCDE388367C)","Provider":"edacd782-2564-4497-ade6-7199377850f2","EventId":12290,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"},{"Type":"String","Value":"C:\\Users\\MikeGrady\\AppData\\Local\\Packages\\Claude_pzs8sxrjxfjjc\\LocalCache\\Roaming\\Claude\\vm_bundles\\claudevm.bundle\\smol-bin.vhdx (Lun 1)"},{"Type":"String","Value":"%%2147942405"},{"Type":"String","Value":"0x80070005"},{"Type":"String","Value":""},{"Type":"String","Value":""}]}],"Attribution":[{"OperationFailure":{"Detail":"Start"}},{"VirtualDeviceFailure":{"Detail":"PowerOnCold","Name":"Synthetic Storage","DeviceId":"d422512d-2bf2-4752-809d-7b82b5fcb1b4","InstanceId":"1ff46d3f-e712-5dbc-9813-aad51981a2e9"}}]}
Restarting Claude or your computer sometimes resolves this. If it persists, you can reinstall the workspace.
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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Failed to start Claude's workspace HCS operation failed: failed to start VM: HcsWaitForOperationResult failed with HRESULT 0x80070005: {"Error":-2147024891,"ErrorMessage":"Access is denied.","ErrorEvents":[{"Message":"","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12030,"Flags":13,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"}]},{"Message":"","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12010,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"},{"Type":"String","Value":"Synthetic Storage"},{"Type":"String","Value":"%%2147942405"},{"Type":"String","Value":"0x80070005"},{"Type":"String","Value":"1FF46D3F-E712-5DBC-9813-AAD51981A2E9"},{"Type":"String","Value":""}]},{"Message":"'cowork-vm-58d21574': Account does not have permission to open attachment 'C:\Users\MikeGrady\AppData\Local\Packages\Claude_pzs8sxrjxfjjc\LocalCache\Roaming\Claude\vm_bundles\claudevm.bundle\smol-bin.vhdx (Lun 1)'. Error: 'Access is denied.' (0x80070005). (Virtual machine ID 1872E2E9-D210-51A1-9FA7-1FCDE388367C)","Provider":"edacd782-2564-4497-ade6-7199377850f2","EventId":12290,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"},{"Type":"String","Value":"C:\Users\MikeGrady\AppData\Local\Packages\Claude_pzs8sxrjxfjjc\LocalCache\Roaming\Claude\vm_bundles\claudevm.bundle\smol-bin.vhdx (Lun 1)"},{"Type":"String","Value":"%%2147942405"},{"Type":"String","Value":"0x80070005"},{"Type":"String","Value":""},{"Type":"String","Value":""}]}],"Attribution":[{"OperationFailure":{"Detail":"Start"}},{"VirtualDeviceFailure":{"Detail":"PowerOnCold","Name":"Synthetic Storage","DeviceId":"d422512d-2bf2-4752-809d-7b82b5fcb1b4","InstanceId":"1ff46d3f-e712-5dbc-9813-aad51981a2e9"}}]} Restarting Claude or your computer sometimes resolves this. If it persists, you can reinstall the workspace.

What Should Happen?

This won't leave me alone. I only have half a screen ... on day 27 I'm struggling to CLaude it up!

Error Messages/Logs

Failed to start Claude's workspace
HCS operation failed: failed to start VM: HcsWaitForOperationResult failed with HRESULT 0x80070005: {"Error":-2147024891,"ErrorMessage":"Access is denied.","ErrorEvents":[{"Message":"","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12030,"Flags":13,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"}]},{"Message":"","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12010,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"},{"Type":"String","Value":"Synthetic Storage"},{"Type":"String","Value":"%%2147942405"},{"Type":"String","Value":"0x80070005"},{"Type":"String","Value":"1FF46D3F-E712-5DBC-9813-AAD51981A2E9"},{"Type":"String","Value":""}]},{"Message":"'cowork-vm-58d21574': Account does not have permission to open attachment 'C:\\Users\\MikeGrady\\AppData\\Local\\Packages\\Claude_pzs8sxrjxfjjc\\LocalCache\\Roaming\\Claude\\vm_bundles\\claudevm.bundle\\smol-bin.vhdx (Lun 1)'. Error: 'Access is denied.' (0x80070005). (Virtual machine ID 1872E2E9-D210-51A1-9FA7-1FCDE388367C)","Provider":"edacd782-2564-4497-ade6-7199377850f2","EventId":12290,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"},{"Type":"String","Value":"C:\\Users\\MikeGrady\\AppData\\Local\\Packages\\Claude_pzs8sxrjxfjjc\\LocalCache\\Roaming\\Claude\\vm_bundles\\claudevm.bundle\\smol-bin.vhdx (Lun 1)"},{"Type":"String","Value":"%%2147942405"},{"Type":"String","Value":"0x80070005"},{"Type":"String","Value":""},{"Type":"String","Value":""}]}],"Attribution":[{"OperationFailure":{"Detail":"Start"}},{"VirtualDeviceFailure":{"Detail":"PowerOnCold","Name":"Synthetic Storage","DeviceId":"d422512d-2bf2-4752-809d-7b82b5fcb1b4","InstanceId":"1ff46d3f-e712-5dbc-9813-aad51981a2e9"}}]}
Restarting Claude or your computer sometimes resolves this. If it persists, you can reinstall the workspace.

Steps to Reproduce

Failed to start Claude's workspace HCS operation failed: failed to start VM: HcsWaitForOperationResult failed with HRESULT 0x80070005: {"Error":-2147024891,"ErrorMessage":"Access is denied.","ErrorEvents":[{"Message":"","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12030,"Flags":13,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"}]},{"Message":"","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12010,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"},{"Type":"String","Value":"Synthetic Storage"},{"Type":"String","Value":"%%2147942405"},{"Type":"String","Value":"0x80070005"},{"Type":"String","Value":"1FF46D3F-E712-5DBC-9813-AAD51981A2E9"},{"Type":"String","Value":""}]},{"Message":"'cowork-vm-58d21574': Account does not have permission to open attachment 'C:\Users\MikeGrady\AppData\Local\Packages\Claude_pzs8sxrjxfjjc\LocalCache\Roaming\Claude\vm_bundles\claudevm.bundle\smol-bin.vhdx (Lun 1)'. Error: 'Access is denied.' (0x80070005). (Virtual machine ID 1872E2E9-D210-51A1-9FA7-1FCDE388367C)","Provider":"edacd782-2564-4497-ade6-7199377850f2","EventId":12290,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"},{"Type":"String","Value":"C:\Users\MikeGrady\AppData\Local\Packages\Claude_pzs8sxrjxfjjc\LocalCache\Roaming\Claude\vm_bundles\claudevm.bundle\smol-bin.vhdx (Lun 1)"},{"Type":"String","Value":"%%2147942405"},{"Type":"String","Value":"0x80070005"},{"Type":"String","Value":""},{"Type":"String","Value":""}]}],"Attribution":[{"OperationFailure":{"Detail":"Start"}},{"VirtualDeviceFailure":{"Detail":"PowerOnCold","Name":"Synthetic Storage","DeviceId":"d422512d-2bf2-4752-809d-7b82b5fcb1b4","InstanceId":"1ff46d3f-e712-5dbc-9813-aad51981a2e9"}}]} Restarting Claude or your computer sometimes resolves this. If it persists, you can reinstall the workspace.

Claude Model

Opus

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

10.2.243.23.

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

Failed to start Claude's workspace HCS operation failed: failed to start VM: HcsWaitForOperationResult failed with HRESULT 0x80070005: {"Error":-2147024891,"ErrorMessage":"Access is denied.","ErrorEvents":[{"Message":"","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12030,"Flags":13,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"}]},{"Message":"","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12010,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"},{"Type":"String","Value":"Synthetic Storage"},{"Type":"String","Value":"%%2147942405"},{"Type":"String","Value":"0x80070005"},{"Type":"String","Value":"1FF46D3F-E712-5DBC-9813-AAD51981A2E9"},{"Type":"String","Value":""}]},{"Message":"'cowork-vm-58d21574': Account does not have permission to open attachment 'C:\Users\MikeGrady\AppData\Local\Packages\Claude_pzs8sxrjxfjjc\LocalCache\Roaming\Claude\vm_bundles\claudevm.bundle\smol-bin.vhdx (Lun 1)'. Error: 'Access is denied.' (0x80070005). (Virtual machine ID 1872E2E9-D210-51A1-9FA7-1FCDE388367C)","Provider":"edacd782-2564-4497-ade6-7199377850f2","EventId":12290,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-58d21574"},{"Type":"String","Value":"1872E2E9-D210-51A1-9FA7-1FCDE388367C"},{"Type":"String","Value":"C:\Users\MikeGrady\AppData\Local\Packages\Claude_pzs8sxrjxfjjc\LocalCache\Roaming\Claude\vm_bundles\claudevm.bundle\smol-bin.vhdx (Lun 1)"},{"Type":"String","Value":"%%2147942405"},{"Type":"String","Value":"0x80070005"},{"Type":"String","Value":""},{"Type":"String","Value":""}]}],"Attribution":[{"OperationFailure":{"Detail":"Start"}},{"VirtualDeviceFailure":{"Detail":"PowerOnCold","Name":"Synthetic Storage","DeviceId":"d422512d-2bf2-4752-809d-7b82b5fcb1b4","InstanceId":"1ff46d3f-e712-5dbc-9813-aad51981a2e9"}}]} Restarting Claude or your computer sometimes resolves this. If it persists, you can reinstall the workspace.

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