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claude-code - 💡(How to fix) Fix [BUG] Billing: $200 promotional credit wiped after Max 20x subscription renewal [2 comments, 3 participants]

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anthropics/claude-code#46174•Fetched 2026-04-11 06:27:11
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Bug Description

After renewing my Max 20x subscription, my previously claimed $200 promotional credit was wiped and the Current balance dropped to $0.00. The credit was not spent — Extra Usage was disabled at the time of renewal.

Timeline

  1. Claimed the $200 one-time promotional credit successfully — balance showed $200
  2. Renewed Max 20x subscription
  3. Immediately after renewal, Current balance dropped from $200 → $0.00
  4. Extra Usage was disabled throughout — the credit was never consumed by API calls

Expected Behavior

Existing credit balance should be preserved after subscription renewal.

Actual Behavior

Credit balance was wiped to $0.00 by the renewal process.

Account Info

  • Plan: Max 20x (monthly)
  • Promotional credit: $200 one-time credit (April 2026 promo, claim window Apr 3–17)
  • Extra Usage: disabled at time of renewal

Screenshots

Current balance shows $0.00 after renewal, Extra Usage disabled, $0.00 spent.

Related Issues

This appears to be the same billing system bug documented in:

  • #23674 — $50 credits disappeared after Claude Pro subscription renewal
  • #25586 — $50 Opus 4.6 promotional credit disappeared after subscription renewal
  • #32766 — $50 promotional credit disappeared after subscription change

Additional Context

Contacted support via help center. Received an automated (Fin AI) response that did not address the core issue and suggested re-claiming the credit, which is not possible as it was already claimed. Requested escalation to human agent.

This is time-sensitive: the April 2026 promotional credit window closes April 17, 2026.

extent analysis

TL;DR

The most likely fix is to contact support and request manual restoration of the promotional credit, as the issue appears to be a billing system bug that has been documented in other related issues.

Guidance

  • Review the related issues (#23674, #25586, #32766) to understand the pattern of the billing system bug and its impact on promotional credits.
  • Escalate the issue to a human support agent, as the automated response did not address the core issue, and provide detailed information about the promotional credit and subscription renewal.
  • Verify that the Extra Usage feature is still disabled to prevent any unintended consumption of the restored credit.
  • Check the account balance after the support agent's intervention to confirm that the promotional credit has been successfully restored.

Example

No code snippet is applicable in this case, as the issue is related to a billing system bug and not a code-specific problem.

Notes

The issue appears to be time-sensitive, and the promotional credit window closes on April 17, 2026, so it is essential to escalate the issue to a human support agent as soon as possible.

Recommendation

Apply workaround: contact support and request manual restoration of the promotional credit, as this approach has been implied to be effective in related issues.

FAIL-SAFE

Given the provided information, the recommended course of action is to contact support and request manual restoration of the promotional credit. If the issue persists, further investigation and escalation may be necessary.

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claude-code - 💡(How to fix) Fix [BUG] Billing: $200 promotional credit wiped after Max 20x subscription renewal [2 comments, 3 participants]