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claude-code - 💡(How to fix) Fix [BUG] Can't click on any links generated by Claude. says "failed to download and open file".

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Error Message

I’m experiencing an issue with Claude Desktop on my MacBook where none of the links generated in the app are working. When I click them, I get a “failed to download and open file” error, and I also can’t reliably copy/paste the links into a browser from the app. Whenever an accessible link is generated by Claude, whether it is HTML for Safari or Chrome or a Word / Excel document. It should open up in the appropriate application without any issues or error.

Error Messages/Logs

Generate any link for from Claude and try to open it. It will produce the error code

Code Example

"Failed to download and open file"
RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Claude version: Claude 1.3109.0 (35cbf6) iOS: 26.4.1 (25E253)

I’m experiencing an issue with Claude Desktop on my MacBook where none of the links generated in the app are working. When I click them, I get a “failed to download and open file” error, and I also can’t reliably copy/paste the links into a browser from the app. For comparison, the same setup works on my Mac Mini (with only minor issues), so this appears to be MacBook-specific. I’ve already tried:

  • Checking default browser settings
  • Restarting the MacBook
  • Setting up another user account on my macBook and then use Claude
  • Fully uninstalling and reinstalling Claude

The issue persists only on my MacBook Pro.

What Should Happen?

Whenever an accessible link is generated by Claude, whether it is HTML for Safari or Chrome or a Word / Excel document. It should open up in the appropriate application without any issues or error.

Error Messages/Logs

"Failed to download and open file"

Steps to Reproduce

Generate any link for from Claude and try to open it. It will produce the error code

Claude Model

Opus

Is this a regression?

I don't know

Last Working Version

Claude 1.3109.0 (35cbf6)

Claude Code Version

Claude 1.3109.0 (35cbf6)

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

<img width="372" height="186" alt="Image" src="https://github.com/user-attachments/assets/2eda8d8f-77cd-492d-9730-cae166d16f3a" />

extent analysis

TL;DR

The issue with links not working in Claude Desktop on a MacBook Pro may be related to a specific configuration or compatibility issue, and trying a different approach to handle links or resetting application settings could help.

Guidance

  • Verify that the issue is not related to the default browser settings by trying to open the links in a different browser.
  • Check if there are any specific security or permission settings on the MacBook Pro that might be blocking the links from opening.
  • Try to reset Claude Desktop's settings to their default values to see if that resolves the issue.
  • Consider testing the links in a different application or environment to isolate if the issue is specific to Claude Desktop or a broader system configuration.

Example

No specific code example is provided as the issue seems to be related to application configuration or system settings rather than code.

Notes

The fact that the same setup works on a Mac Mini with minor issues suggests that the problem might be specific to the MacBook Pro's configuration or environment. The provided error message "Failed to download and open file" does not give clear indications of the root cause, suggesting that further investigation into system settings or application configurations is needed.

Recommendation

Apply workaround: Given the specificity of the issue to the MacBook Pro and the lack of clear indication that this is a bug in the Claude Code version being used, attempting workarounds such as checking system settings, browser configurations, or resetting application settings seems like the most prudent next step.

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claude-code - 💡(How to fix) Fix [BUG] Can't click on any links generated by Claude. says "failed to download and open file".