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claude-code - 💡(How to fix) Fix [BUG] CAN´T OPEN A SECOND CHATBOT FOR SUPPORT [1 participants]

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anthropics/claude-code#46475•Fetched 2026-04-11 06:19:19
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alsmartsmile-alfredalsmartsmile-alfred
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alsmartsmile-alfredalsmartsmile-alfred
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Error Message

Error Messages/Logs

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

CHAT FOT SUPPORT CAN´T BE ELIMINATED AND IT CAN´T ALLOW TO OPEN A NEW CHAT. I NEED HUMAN SUPPORT BUT NOBODY ANSWER MY CALLS.

What Should Happen?

OLD CHAT SHOULD BE CLOSED. AND ALLOW NEW CHATS

Error Messages/Logs

Steps to Reproduce

CHAT FOR SUPPORT

Claude Model

None

Is this a regression?

I don't know

Last Working Version

No response

Claude Code Version

Claude 1.1617.0 (8d6345) 2026-04-09T16:10:15.000Z

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

a2339d41-cd1c-4f65-873b-06f3d39a4258

ID

extent analysis

TL;DR

The issue with the chat for support not being eliminable and not allowing new chats may require assistance from human support or further investigation into the Anthropic API configuration.

Guidance

  • Verify that the issue persists across different platforms and operating systems to determine if it's specific to the Windows environment.
  • Check the Anthropic API documentation for any specific requirements or limitations on chat support functionality.
  • Attempt to replicate the issue with a different user ID or session to see if the problem is user-specific.
  • Consider reaching out to the Anthropic support team directly for further assistance, as the issue may not be solely related to the Claude Code version.

Notes

The lack of error messages or logs makes it challenging to pinpoint the exact cause of the issue. Further investigation into the Anthropic API and its configuration may be necessary to resolve the problem.

Recommendation

Apply workaround: Reach out to the Anthropic support team for direct assistance, as the issue may require human intervention or specific guidance on API configuration.

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#api#tool integration#LLM response#prompt template#agent execution

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