Issue Station
Sign In
Tools hereToolbox

claude-code - 💡(How to fix) Fix [BUG] Cannot purchase API credits - card approved by bank (3DS passed) but Stripe declines [1 participants]

Official PRs (…)
ON THIS PAGE

Recommended Tools

×6

Utilities matched from this issue’s tags and category — try them while you read without losing context.

GitHub issue graph ai analysis

Paste a GitHub issue URL. We fetch that issue, discover linked issues from bodies/comments/timeline, collect linked pull requests, and produce a structured English report.

The report is written in English Markdown for sharing and archival.

Helpful · Quick feedback

Loading…
GitHub stats
anthropics/claude-code#45361•Fetched 2026-04-09 08:07:13
View on GitHub
Comments
0
Participants
1
Timeline
3
Reactions
0
Author
shad0whaunt3rshad0whaunt3r
Participants
shad0whaunt3rshad0whaunt3r
Timeline (top)
labeled ×2unlabeled ×1

Error Message

Error Messages/Logs

Error message: "Your purchase couldn't be completed. Check your card details and try again." 8. Error appears: "Your purchase couldn't be completed. Check your card details and try again."

Root Cause

This is a billing issue on console.anthropic.com, not a Claude Code bug. Reporting here because the support ticket form is also not working. Country: Italy Cards tried: 2 different providers (Revolut Visa + traditional Italian bank card) Browsers tried: Chrome, Safari, Firefox — desktop and mobile 3DS authentication completes successfully on the bank side, but Stripe declines after.

Code Example

Error message: "Your purchase couldn't be completed. Check your card details and try again."
RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

I am unable to purchase API credits on console.anthropic.com. I have tried everything I can think of and the issue persists across all configurations.

What I have tried:

Multiple cards from different providers (Revolut Visa, traditional Italian bank Mastercard/Visa) Multiple browsers: Chrome, Safari, Firefox — both desktop and mobile Clearing cache and cookies between attempts Minimum amount: USD 5.00 Business tax ID field: left empty Billing address: verified and consistent with card details

Key observation: The bank successfully completes 3DS authentication (I receive and confirm the OTP), which means the card and funds are not the issue. The decline happens after authentication, on Stripe's side. Country: Italy

What Should Happen?

I should be able to purchase API credits successfully after my bank completes 3DS authentication.

Error Messages/Logs

Error message: "Your purchase couldn't be completed. Check your card details and try again."

Steps to Reproduce

  1. Log in to console.anthropic.com
  2. Go to Settings → Billing → Buy Credits
  3. Enter USD 5.00 (minimum amount)
  4. Enter card details and billing address (Italy)
  5. Leave Business Tax ID empty
  6. Submit payment
  7. Bank sends 3DS authentication → complete it successfully
  8. Error appears: "Your purchase couldn't be completed. Check your card details and try again."
  9. Repeat with different card and different browser → same result

Claude Model

None

Is this a regression?

I don't know

Last Working Version

No response

Claude Code Version

2.1.92

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

This is a billing issue on console.anthropic.com, not a Claude Code bug. Reporting here because the support ticket form is also not working. Country: Italy Cards tried: 2 different providers (Revolut Visa + traditional Italian bank card) Browsers tried: Chrome, Safari, Firefox — desktop and mobile 3DS authentication completes successfully on the bank side, but Stripe declines after.

<img width="824" height="435" alt="Image" src="https://github.com/user-attachments/assets/56568bac-1aad-4a03-b3bd-3bdcc486d7e5" />

extent analysis

TL;DR

The issue is likely related to Stripe's payment processing after successful 3DS authentication, and contacting Anthropic support or Stripe directly may help resolve the problem.

Guidance

  • Verify that the card details and billing address are correct and consistent with the card provider's information.
  • Check if there are any specific requirements or restrictions for purchasing API credits in Italy, such as additional verification steps or supported payment methods.
  • Consider reaching out to Stripe's support to investigate potential issues on their side, as the decline happens after successful 3DS authentication.
  • Since the support ticket form is not working, try alternative contact methods, such as email or social media, to report the issue to Anthropic support.

Notes

The issue seems to be related to the payment processing on Stripe's side, rather than a Claude Code bug. However, without more information from Anthropic or Stripe, it's difficult to provide a definitive solution.

Recommendation

Apply workaround: Contact Anthropic support or Stripe directly to investigate and resolve the payment processing issue, as it's likely related to their systems rather than Claude Code.

Vote matrix · Quick signals

Works
Did the solution work? Tap to confirm.
Easy Fix
Was it a quick fix?
Time Saver
Did it save you time?
Blocking
Was it severely blocking?
Common Issue
Are others likely hitting this too?
Flaky / Intermittent
Is it intermittent?
Verified / Reproducible
Can you reproduce it reliably?
Loading…
#api#model loading#dependency error#configuration error#environment variable

Still need to ship something?

×6

Another batch ranked right after the header list — different links, same matching logic.

Back to top recommendations

TRENDING