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claude-code - 💡(How to fix) Fix [BUG] Cannot upgrade to Max x5 from Pro plan. Stripe error. [1 participants]

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anthropics/claude-code#54825•Fetched 2026-04-30 06:34:53
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Error Message

I cannot upgrade from Pro to Max. This is a similar error to what everyone is reporting. It’s been days since I first tried.

Error Messages/Logs

Errors differ between sessions. From general error messages to Stripe errors. The console shows an error with how Stripe is configured.

Code Example

Errors differ between sessions. From general error messages to Stripe errors. The console shows an error with how Stripe is configured.
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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

I cannot upgrade from Pro to Max. This is a similar error to what everyone is reporting. It’s been days since I first tried.

What Should Happen?

I should be able to easily upgrade from Pro to Max x5

Error Messages/Logs

Errors differ between sessions. From general error messages to Stripe errors. The console shows an error with how Stripe is configured.

Steps to Reproduce

  1. Go to upgrade plan
  2. Try to upgrade plan: select new plan, configure payment method, press pay.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

n/a

Platform

Other

Operating System

macOS

Terminal/Shell

Other

Additional Information

No response

extent analysis

TL;DR

The issue is likely related to Stripe configuration, and verifying the Stripe setup might resolve the upgrade issue from Pro to Max.

Guidance

  • Review the Stripe configuration to ensure it is correctly set up for the upgrade process.
  • Check the console error messages for specific details about the Stripe configuration error.
  • Attempt to upgrade the plan using a different payment method or configuration to isolate the issue.
  • Verify that the Stripe integration is properly implemented and compatible with the current version of Claude Code.

Notes

The issue seems to be related to a regression, as it worked in a previous version, but the exact cause is unclear due to varying error messages.

Recommendation

Apply workaround: Verify and adjust the Stripe configuration to ensure compatibility with the current version of Claude Code, as this is the most likely cause of the issue.

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claude-code - 💡(How to fix) Fix [BUG] Cannot upgrade to Max x5 from Pro plan. Stripe error. [1 participants]