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claude-code - 💡(How to fix) Fix [BUG] Claude code disabled by org administration on personal account [2 comments, 2 participants]

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anthropics/claude-code#52625•Fetched 2026-04-24 06:02:07
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Error Message

Error Messages/Logs

Code Example

Disabled by org admin
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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Hello,

I’m having an issue accessing Claude on the web. My personal account is showing the message:

“Disabled by org admin”

However, this is a personal account and I am not part of any organization or workspace.

Here’s what I’ve already tried:

  • Logging out and back in
  • Using a private/incognito browser session
  • Switching networks (Wi-Fi and hotspot)
  • Logging in with email instead of Google/Apple
  • Using a personal device (iPad)

The issue persists across all attempts.

It seems like my account may have been incorrectly associated with an organization or workspace. Could you please check and remove any organization restrictions tied to my account?

If needed, I can provide additional details or screenshots.

What Should Happen?

I expected to be able to log into Claude and access the normal chat interface.

Since this is a personal account and not part of any organization, I should not be seeing the “Disabled by org admin” message. I expected full access to Claude Code on the web without restrictions.

Error Messages/Logs

Disabled by org admin

Steps to Reproduce

  1. Go to the Claude code website
  2. Click “Log in”
  3. Enter my email and continue (using email login, not Google/Apple)
  4. After logging in, the message “Disabled by org admin” appears instead of the chat interface

This happens consistently across:

  • Safari on iPad (personal device)
  • Private browsing mode
  • Different networks (Wi-Fi and hotspot)

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

https://claude.ai/code

Platform

Anthropic API

Operating System

Other

Terminal/Shell

Non-interactive/CI environment

Additional Information

No response

extent analysis

TL;DR

The user's personal account is incorrectly showing as "Disabled by org admin", suggesting an issue with organization or workspace association that needs to be removed.

Guidance

  • Verify the account settings to confirm if it's indeed associated with an organization or workspace incorrectly.
  • Check for any recent changes or updates that might have caused this regression, considering it worked in a previous version.
  • Attempt to access the account through a different login method (if not already tried) to isolate if the issue is specific to the login method.
  • Provide additional details or screenshots as offered to help investigate the incorrect association.

Notes

The issue seems specific to the user's account and its potential misassociation with an organization, which requires further investigation into the account settings and recent changes.

Recommendation

Apply workaround: Contact support to manually remove any organization restrictions tied to the account, as the issue seems to be account-specific and not a general software bug that can be fixed with an upgrade.

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claude-code - 💡(How to fix) Fix [BUG] Claude code disabled by org administration on personal account [2 comments, 2 participants]