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claude-code - 💡(How to fix) Fix [BUG] Claude Desktop app (macOS): sidebar completely empty — no chats, projects or history shown [1 comments, 2 participants]

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anthropics/claude-code#50856•Fetched 2026-04-20 12:11:10
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ericdaza83ericdaza83
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Error Message

Error Messages/Logs

No error messages displayed in the app. Console.app (macOS) showed nothing relevant related to this issue.

          • Sidebar is empty immediately after login — no loading spinner, no error message

Code Example

No error messages displayed in the app. Console.app (macOS) showed nothing relevant related to this issue.
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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Note: This bug is in the Claude Desktop app, not Claude Code. The Anthropic support bot (Fin) directed me to file it here.

The sidebar in the Claude Desktop app on macOS is completely empty. No chats, projects, or conversation history appear at all. The app opens and I can log in, but the sidebar shows nothing.

The same account works perfectly on claude.ai in the browser — all history and projects are visible there.

What Should Happen?

The sidebar should display all conversation history, projects, and chats associated with the logged-in account — exactly as they appear on claude.ai in the browser.

Error Messages/Logs

No error messages displayed in the app. Console.app (macOS) showed nothing relevant related to this issue.

Steps to Reproduce

  1. Open Claude Desktop app on macOS
    1. Log in with account (same account that works on claude.ai)
    1. Observe that the sidebar is completely empty — no chats, no projects, no history
    1. Open claude.ai in browser with the same account → all history and projects appear normally Troubleshooting already attempted (none resolved the issue):
  • Logout and login again in the desktop app
    • Cleared ~/Library/Application Support/Claude folder
      • Full uninstall of the app
        • Restarted Mac
          • Reinstalled Claude Desktop app

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

Claude Desktop 1.3109.0 (35cbf6) — macOS 26.3 (25D125)

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

Important: This is a Claude Desktop app bug, not a Claude Code bug. The Anthropic support bot (Fin) directed me to file here as the only available channel.

  • Claude Desktop app version: 1.3109.0 (35cbf6)
    • macOS version: 26.3 (25D125)
      • The web app (claude.ai) works perfectly with the same account
        • No VPN in use
          • Sidebar is empty immediately after login — no loading spinner, no error message
            • Issue persists across fresh installs

extent analysis

TL;DR

The issue is likely related to a regression in the Claude Desktop app, and a potential fix could involve checking for updates or downgrading to a previous version that worked.

Guidance

  • Verify that the issue persists across different networks and without any VPN to rule out connectivity issues.
  • Check the Claude Desktop app for any available updates, as the issue is reported as a regression.
  • Consider reaching out to Anthropic support for further assistance, as the issue is specific to the Claude Desktop app and not Claude Code.
  • Review the app's data storage and synchronization mechanisms to ensure that the account data is being properly fetched and displayed.

Example

No code snippet is provided as the issue is related to a desktop app and not a code-specific problem.

Notes

The issue is specific to the Claude Desktop app on macOS, and the fact that it works perfectly on the web app (claude.ai) suggests that the problem might be related to the app's implementation or configuration.

Recommendation

Apply workaround: Reach out to Anthropic support for further assistance, as they may be able to provide a fix or a temporary workaround for the issue.

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#api#ssr#installation#conversation history#request timeout

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