claude-code - 💡(How to fix) Fix [BUG] Claude Desktop crashes entire app on Windows [2 comments, 3 participants]

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anthropics/claude-code#60480Fetched 2026-05-20 03:57:27
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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

MSIX, all configs tried Claude Desktop 1.7196.1.0 (MSIX) on Windows 11. Code tab crashes the entire app immediately on click. Chat and Cowork tabs work fine. Tried: reinstall, HypervisorPlatform enabled, Claude Code CLI installed, all MCP servers disabled, config stripped to empty {}, launching from user directory — none resolved it.

What Should Happen?

main.log

<!-- Failed to upload "c641fdec-6dee-4bcc-b5df-f340be811ff3.dmp" -->

Error Messages/Logs

Steps to Reproduce

  1. opened claude desktop (windows)
  2. app crashes after 10-15 seconds without clicking anything

Claude Model

Not sure / Multiple models

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

2.1.143

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

VS Code integrated terminal

Additional Information

No response

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