claude-code - 💡(How to fix) Fix [BUG] Claude Max 20x subscription disappeared after gift card redemption — account shows no active plan, Claude Code blocked [1 comments, 2 participants]

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anthropics/claude-code#46309Fetched 2026-04-11 06:23:42
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Error Message

Error Messages/Logs

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

My Claude Max 20x subscription, paid in full via a Gift Card (100% discount, €180.00), has disappeared from my account entirely. The subscription is no longer visible in Settings → Account or Settings → Billing. Claude Code is blocked and requires a Pro/Max plan.

Account details:

  • Plan: Claude Max 20x
  • Billing period: April 6 – May 6, 2026
  • Invoice number: ZOGPXVXI-0006
  • Payment method: Claude Max 20x Gift Card (100% discount applied, €180.00)
  • Invoice status: Paid

What Should Happen?

The account should display Claude Max 20x as the active plan and Claude Code should have full access until May 6, 2026.

Steps to Reproduce

  1. Redeem a Claude Max 20x Gift Card on claude.ai
  2. Invoice in Settings → Billing confirms payment (Invoice #ZOGPXVXI-0006, status: Paid)
  3. Subscription is active for period April 6 – May 6, 2026
  4. Log out and log back in
  5. Settings → Account shows no active subscription
  6. Claude Code blocks access, prompts to upgrade

Additional Information

  • Logged out and back in multiple times — no change
  • Checked on both claude.ai web interface and Claude Code — both show no active plan
  • Subscription worked correctly from April 6 to April 9, 2026 (inclusive)
  • On April 10, 2026 access suddenly stopped working with no changes made on my end
  • Did NOT cancel the subscription
  • No cancellation email received
  • Invoice proof available upon request
  • Support chatbot (Fin AI Agent) confirmed it cannot access billing systems to resolve

Related issues with identical pattern:

  • #31012 — Max 20x via gift card shows Free Plan (Mar 5, 2026)
  • #41581 — Max subscription auto-downgraded to Free without user action (Mar 2026)
  • #43257 — Max 5x showing as Free despite active billing (Apr 3, 2026)
  • #41499 — Gift card Stripe proration bug destroying subscription credit

This appears to be a known backend synchronization issue between Stripe billing and account plan status, specifically triggered by gift card redemptions using 100% off coupons.

Platform

Web (claude.ai) + Claude Code

Operating System

Windows

What Should Happen?

The account should display Claude Max 20x as the active plan and Claude Code should have full access until May 6, 2026.

Error Messages/Logs

Steps to Reproduce

  1. Redeem a Claude Max 20x Gift Card on claude.ai
  2. Invoice in Settings → Billing confirms payment (Invoice #ZOGPXVXI-0006, status: Paid)
  3. Subscription is active for period April 6 – May 6, 2026
  4. Log out and log back in
  5. Settings → Account shows no active subscription
  6. Claude Code blocks access, prompts to upgrade

Claude Model

Not sure / Multiple models

Is this a regression?

I don't know

Last Working Version

No response

Claude Code Version

Unknown — Claude Code access blocked due to subscription issue

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

VS Code integrated terminal

Additional Information

No response

extent analysis

TL;DR

The issue is likely due to a known backend synchronization problem between Stripe billing and account plan status, triggered by gift card redemptions with 100% off coupons, and a potential workaround is to contact support to manually resolve the subscription status.

Guidance

  • The problem seems to be related to a synchronization issue between Stripe billing and the account plan status, which has been reported in similar issues (#31012, #41581, #43257, #41499).
  • Given the pattern of similar issues, it's possible that the problem is not with the user's account or actions, but rather with the backend system's handling of gift card redemptions.
  • Contacting support directly, providing the invoice number (ZOGPXVXI-0006) and details of the gift card redemption, may help resolve the issue manually.
  • Checking the account status and subscription details after contacting support can help verify if the issue has been resolved.

Example

No specific code example is applicable in this case, as the issue appears to be related to a backend system problem rather than a code error.

Notes

The issue may be related to a known problem with the system's handling of gift card redemptions, and similar issues have been reported in the past. However, without direct access to the system or more detailed information, it's difficult to provide a definitive solution.

Recommendation

Apply workaround: Contact support to manually resolve the subscription status, as this approach has potentially helped resolve similar issues in the past.

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