Issue Station
Sign In
Tools hereToolbox

claude-code - 💡(How to fix) Fix [BUG] Claude Max 20x subscription not recognized — account shows Free plan [2 comments, 2 participants]

Official PRs (…)
ON THIS PAGE

Recommended Tools

×6

Utilities matched from this issue’s tags and category — try them while you read without losing context.

GitHub issue graph ai analysis

Paste a GitHub issue URL. We fetch that issue, discover linked issues from bodies/comments/timeline, collect linked pull requests, and produce a structured English report.

The report is written in English Markdown for sharing and archival.

Helpful · Quick feedback

Loading…
GitHub stats
anthropics/claude-code#54588•Fetched 2026-04-30 06:41:30
View on GitHub
Comments
2
Participants
2
Timeline
4
Reactions
0
Author
mkk01mkk01
Participants
github-actions[bot]github-actions[bot]mkk01mkk01
Timeline (top)
commented ×2labeled ×2

Error Message

Error Messages/Logs

Fix Action

Fix / Workaround

  1. Log in to claude.ai with [email protected]
  2. Settings → Account — shows Free plan
  3. Settings → Billing — shows Free plan, no Resubscribe button
  4. Settings → Claude Code — shows "Upgrade to Max or Pro"
RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

My Claude Max 20x subscription is confirmed active in billing system, but claude.ai displays Free plan. Claude Code requires Pro/Max and does not recognize the active subscription.

Account: [email protected] Invoice: VP1F1KRF-0009 | Receipt: 2725-0841-6027 Period: April 22 – May 22, 2026 | Amount: €162.52 (paid from balance)

This matches the pattern in issues #31012, #43257, #45890, #48399, #49744.

What Should Happen?

Account should display Claude Max 20x as active plan with full Claude Code access.

Error Messages/Logs

Steps to Reproduce

  1. Log in to claude.ai with [email protected]
  2. Settings → Account — shows Free plan
  3. Settings → Billing — shows Free plan, no Resubscribe button
  4. Settings → Claude Code — shows "Upgrade to Max or Pro"

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

2.1.120

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Terminal.app (macOS)

Additional Information

Receipt-2725-0841-6027.pdf

Support ticket submitted to [email protected] — only automated responses received. Invoice PDF available on request.

Update after re-authentication attempt (April 29, 2026):

Ran /login inside Claude Code terminal. Selected option 1 (Claude account with subscription). Browser opened the OAuth authorization page and displayed:

"Claude Max or Pro is required to connect to Claude Code" Sign up for a Max or Pro subscription to connect your account, or use your API key.

This confirms the bug is not a local auth token issue — it is a backend entitlement failure. The system does not recognize the active Max 20x subscription during the OAuth flow itself.

Summary of evidence:

  • Claude Code terminal splash screen shows: Opus 4.7 (1M context) · Claude Max · [email protected]'s Organization — plan IS recognized at startup
  • Immediately after: Your account does not have access to Claude Code. Please run /login.
  • Re-login OAuth page explicitly blocks access with "Claude Max or Pro is required"
  • Settings → Billing on claude.ai: shows Free plan, no Resubscribe button
  • Invoice VP1F1KRF-0009 confirms Max 20x active Apr 22 – May 22, 2026, €162.52 paid

The subscription is visible in the billing backend but the entitlement/access control layer is not activating Claude Code permissions. Re-authentication does not resolve the issue.

extent analysis

TL;DR

The issue is likely due to a backend entitlement failure, where the system does not recognize the active Max 20x subscription during the OAuth flow, despite the subscription being visible in the billing backend.

Guidance

  • Verify that the subscription details, including the invoice number and receipt, match the expected format and are correctly linked to the user account.
  • Check the OAuth authorization page's behavior and error messages to ensure that it is correctly handling the subscription check and displaying the expected error message.
  • Investigate the entitlement/access control layer to determine why it is not activating Claude Code permissions despite the active subscription.
  • Consider manually checking the user's account and subscription status in the billing system to ensure that it is correctly configured and active.

Notes

The issue seems to be related to a mismatch between the billing backend and the entitlement/access control layer, and resolving this may require further investigation into the system's architecture and configuration.

Recommendation

Apply workaround: manually verify the user's subscription status and entitlements in the billing system and Claude Code, and consider reaching out to support for further assistance, as the automated responses have not been helpful.

Vote matrix · Quick signals

Works
Did the solution work? Tap to confirm.
Easy Fix
Was it a quick fix?
Time Saver
Did it save you time?
Blocking
Was it severely blocking?
Common Issue
Are others likely hitting this too?
Flaky / Intermittent
Is it intermittent?
Verified / Reproducible
Can you reproduce it reliably?
Loading…
#api#index setup#retrieval issue#search optimization#API routing

Still need to ship something?

×6

Another batch ranked right after the header list — different links, same matching logic.

Back to top recommendations

TRENDING

claude-code - 💡(How to fix) Fix [BUG] Claude Max 20x subscription not recognized — account shows Free plan [2 comments, 2 participants]