claude-code - 💡(How to fix) Fix [BUG] Claude Max 5x gift subscription auto-canceled after ~1 week — account reverted to Free plan with no user action [2 comments, 3 participants]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

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What's Wrong?

I redeemed a Claude Max 5x gift subscription on March 29, 2026. The redemption was confirmed successful. I had full Max access for approximately 7 days. Around April 5–6, 2026, my account was silently downgraded to the Free plan — with no email notification, no warning, and no action on my part.

Unlike some related reports where Billing still shows Max as active, in my case both Settings → Account and Settings → Billing show Free plan. The subscription has fully disappeared from my account.

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Account Details

Related Issues

This appears to be a recurring pattern with gift subscriptions:

• #44163 — Gift Pro subscription auto-canceled after several days, billing page shows $0.00 invoice, redemption link broken
• #41252 — Max 5x gift subscription account disabled without warning, no support response after 1 week
• #43257 — Max 5x subscription showing as Free tier despite active billing (similar billing/account state mismatch)
• #41499 — $1,400 gift subscription credit destroyed by Stripe proration logic
• anthropic-sdk-python #1298 — Gift redeemed but account stuck on Free plan, 7+ days of paid access lost

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Additional Information

• No usage policy violations
• No plan cancellation initiated by me
• No changes to account settings
• Logged out and back in — no effect
• Tested on multiple devices — same result

Platform

claude.ai (web)

What Should Happen?

Max 5x plan should be restored for the full remaining gift duration. Approximately 23 days of paid access ($~75 value) have been lost with no resolution path through current support channels.

Please have someone on the backend team verify the gift redemption status and manually restore the Max plan entitlement for this account.

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Steps to Reproduce

1. Receive Claude Max 5x gift subscription link via email
2. Redeem on claude.ai (web) — redemption confirmed
3. Use Max features normally for ~7 days
4. Account silently reverts to Free plan — no notification, no reason given

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Expected Behavior

Account should remain on Claude Max 5x for the full gift duration (until approximately April 29, 2026).

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Actual Behavior

Account shows Free plan everywhere — both in Account settings and Billing. All Max features are inaccessible. No active subscription visible.

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Evidence

• Screenshot 1 — Settings → Billing showing Free plan ❌

<img width="1279" height="594" alt="Image" src="https://github.com/user-attachments/assets/5f43ff32-0f62-4aa9-837c-1a8074b97a55" />

• Gift redemption confirmation email (March 29, 2026)

<img width="642" height="461" alt="Image" src="https://github.com/user-attachments/assets/d93d488b-e972-4ede-b6e3-dff95150ba63" />

• Support ticket submitted — ticket #89682926
• Support chat history showing AI bot unable to resolve

<img width="1478" height="444" alt="Image" src="https://github.com/user-attachments/assets/70a24152-20c2-4357-8935-99d6fbfb68ad" />

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Support Contact

• Ticket submitted via support.claude.com
• Ticket number: #89682926
• No human response received as of the date of this report
• AI agent (Fin) confirmed inability to perform backend operations

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Claude Code Version

Not applicable — issue is with claude.ai subscription, not Claude Code

Platform

Anthropic API

Operating System

Ubuntu/Debian Linux