Issue Station
Sign In
Tools hereToolbox

claude-code - 💡(How to fix) Fix [BUG] Claude Max 5x gift subscription automatically canceled — account reverted to Free plan [1 participants]

Official PRs (…)
ON THIS PAGE

Recommended Tools

×6

Utilities matched from this issue’s tags and category — try them while you read without losing context.

GitHub issue graph ai analysis

Paste a GitHub issue URL. We fetch that issue, discover linked issues from bodies/comments/timeline, collect linked pull requests, and produce a structured English report.

The report is written in English Markdown for sharing and archival.

Helpful · Quick feedback

Loading…
GitHub stats
anthropics/claude-code#46378•Fetched 2026-04-11 06:21:52
View on GitHub
Comments
0
Participants
1
Timeline
3
Reactions
0
Author
maksimov2015maksimov2015
Participants
maksimov2015maksimov2015
Timeline (top)
labeled ×2unlabeled ×1

Error Message

Error Messages/Logs

Root Cause

This is a billing/account issue, not a Claude Code CLI bug. Posting here because the support bot (Fin AI Agent) explicitly stated it cannot escalate to human agents. Invoice #KK5AF2KX-0009 confirms valid gift subscription. Related issues: #44163, #41581, #31012, #1298 (anthropic-sdk-python). Root cause appears to be Stripe canceling gift subscriptions via $0.00 proration logic on 100% discount coupons.

RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

My Claude Max 5x gift subscription was automatically canceled without any action on my part. Account now shows Free plan despite having a valid paid invoice (#KK5AF2KX-0009, April 8 – May 8, 2026, $0.00 gift).

What Should Happen?

Max 5x plan should remain active until May 8, 2026.

Error Messages/Logs

Steps to Reproduce

  1. Redeem a Claude Max 5x gift code → success, plan activates
  2. Use the plan normally for a couple of days
  3. Log in again → account shows Free plan, subscription shows as canceled
  4. Try resubscribe → system asks for £90, ignores gift entitlement
  5. Try re-redeem gift code → shows "Gift already redeemed"

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

N/A

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

This is a billing/account issue, not a Claude Code CLI bug. Posting here because the support bot (Fin AI Agent) explicitly stated it cannot escalate to human agents. Invoice #KK5AF2KX-0009 confirms valid gift subscription. Related issues: #44163, #41581, #31012, #1298 (anthropic-sdk-python). Root cause appears to be Stripe canceling gift subscriptions via $0.00 proration logic on 100% discount coupons.

extent analysis

TL;DR

The issue can be resolved by manually reinstating the gift subscription or adjusting the Stripe proration logic to handle 100% discount coupons correctly.

Guidance

  • Investigate the Stripe proration logic and its interaction with 100% discount coupons to understand why the gift subscription is being canceled.
  • Verify the invoice #KK5AF2KX-0009 and the gift code redemption process to ensure that the subscription was properly activated.
  • Check the Anthropic API documentation to see if there are any known issues or workarounds for handling gift subscriptions with 100% discount coupons.
  • Consider reaching out to the Anthropic support team or a human agent to escalate the issue and get assistance with reinstating the gift subscription.

Example

No code snippet is provided as the issue appears to be related to the billing and subscription logic rather than a code-specific problem.

Notes

The root cause of the issue seems to be related to the Stripe proration logic and its handling of 100% discount coupons. However, without more information about the Anthropic API and the specific implementation, it's difficult to provide a more detailed solution.

Recommendation

Apply workaround: Manually reinstate the gift subscription or adjust the Stripe proration logic to handle 100% discount coupons correctly, as the issue appears to be related to the billing and subscription logic rather than a code-specific problem.

Vote matrix · Quick signals

Works
Did the solution work? Tap to confirm.
Easy Fix
Was it a quick fix?
Time Saver
Did it save you time?
Blocking
Was it severely blocking?
Common Issue
Are others likely hitting this too?
Flaky / Intermittent
Is it intermittent?
Verified / Reproducible
Can you reproduce it reliably?
Loading…
#api#permission error#memory optimization#batch processing#GPU compatibility

Still need to ship something?

×6

Another batch ranked right after the header list — different links, same matching logic.

Back to top recommendations

TRENDING