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claude-code - 💡(How to fix) Fix [BUG] Claude Max 5x Gift subscription auto-canceled on April 16 — account reverted to Free with 66% remaining [1 participants]

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anthropics/claude-code#49352•Fetched 2026-04-17 08:43:38
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savaryncraftlabsavaryncraftlab
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Error Message

The subscription should remain active until May 5, 2026. The downgrade was not initiated by me — this is a backend error on Anthropic's side.

Error Messages/Logs

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

My Claude Max 5x Gift subscription was silently canceled on April 16, 2026 — no user action, no notification.

Account email: [email protected] Plan: Claude Max 5x Gift – 1 Month Activation date: April 5, 2026 Expected end date: May 5, 2026 Date reverted to Free: April 16, 2026

Receipt: Invoice 4RZZZAVR-0001, Receipt 2033-3519-3567

Approximately 66% of the subscription period was cut off. Settings → Billing now shows Free plan.

This is a known systemic issue:

  • #48516 — same bug, comments closed
  • #45335 — Max gift auto-canceled after ~1 week
  • #44163 — Gift Pro auto-canceled

Please escalate to a human specialist, not an AI agent.

Receipt-2033-3519-3567 (1).pdf

What Should Happen?

The subscription should remain active until May 5, 2026. The downgrade was not initiated by me — this is a backend error on Anthropic's side.

Error Messages/Logs

Steps to Reproduce

  1. Receive a Claude Max 5x Gift subscription code
  2. Redeem the code on claude.ai — redemption is confirmed, receipt issued
  3. Use the account normally for ~11 days
  4. On April 16, 2026, access is silently revoked with no notification
  5. Settings → Billing shows Free plan despite valid receipt (Apr 5 – May 5, 2026)

Note: This is a billing issue on claude.ai, not a Claude Code bug. Related issues: #48516, #45335, #44163

Claude Model

Not sure / Multiple models

Is this a regression?

Yes, this worked in a previous version

Last Working Version

April 15, 2026

Claude Code Version

N/A — this is a billing issue on claude.ai, not a Claude Code bug

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

  1. Receive a Claude Max 5x Gift subscription code
  2. Redeem the code on claude.ai — redemption confirmed
  3. Use the account normally for ~11 days
  4. On April 16, 2026, access is silently revoked with no notification
  5. Settings → Billing shows Free plan despite valid receipt (Apr 5 – May 5, 2026)

extent analysis

TL;DR

The subscription issue is likely due to a backend error on Anthropic's side, and escalating to a human specialist is necessary to resolve the problem.

Guidance

  • Review the related issues (#48516, #45335, #44163) to understand the known systemic issue and its impact on gift subscriptions.
  • Verify the subscription details, including the receipt and activation date, to ensure accuracy.
  • Reach out to Anthropic's support team, specifically requesting a human specialist, to report the issue and provide the necessary documentation (e.g., receipt, account email).
  • Check the account settings and billing information to confirm the current plan status and expected end date.

Notes

The issue is specific to the Anthropic API and claude.ai billing system, and not related to Claude Code. The problem has been reported previously, and escalating to a human specialist is necessary to resolve the issue.

Recommendation

Apply workaround: Escalate the issue to a human specialist, providing all relevant documentation and information, to resolve the subscription issue and prevent further disruptions.

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claude-code - 💡(How to fix) Fix [BUG] Claude Max 5x Gift subscription auto-canceled on April 16 — account reverted to Free with 66% remaining [1 participants]