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claude-code - 💡(How to fix) Fix [Bug] Claude Max weekly usage limit window shorter than 7 days [1 participants]

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anthropics/claude-code#53016•Fetched 2026-04-25 06:14:39
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Bug Description Subject: Max 5x weekly limit window shorter than 7 days - Fin unable to escalate

Hi,

I'm a Claude Max 5x subscriber and I'd like to formally report a bug with my weekly usage limit, after Fin AI Agent was unable to escalate it.

The issue: my weekly window is demonstrably shorter than the 7 days my subscription guarantees.

Facts:

  • Today is Friday, April 24, 2026.
  • My first prompt this week was earlier today (Friday).
  • Settings > Usage shows: Weekly limit (All models) 1% used, resets Tuesday at 12:00.
  • That is approximately 4 days from now, not 7.
  • This is not the first time. Previously my weekly reset moved from Friday back to Thursday, so the window has now shrunk twice on my account.

Screenshot of the Usage page is attached.

I already went through the in-app support chat. Fin acknowledged that "resets Tuesday at 12:00" on Friday April 24 is not consistent with a 7-day rolling window, but stated it could not escalate to a human specialist or report this to engineering, and instead suggested I use /bug in Claude Code — which is intended for CLI bugs, not account-level quota issues.

I'm asking for:

  1. A human review of my account's weekly window behavior.
  2. This issue forwarded to engineering, since it appears to be a bug in the rolling 7-day window logic.
  3. If possible, restoration of the lost days on the current weekly window.

Happy to provide any further timestamps or screenshots if needed.

Thanks, Gellért

Environment Info

  • Platform: win32
  • Terminal: windows-terminal
  • Version: 2.1.119
  • Feedback ID: 574d50e7-3039-45bd-858f-bd9c315b8455

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TL;DR

The issue may be resolved by reviewing and adjusting the account's weekly window behavior to ensure it aligns with the 7-day rolling window guarantee.

Guidance

  • Verify the weekly reset time and date in the Settings > Usage page to confirm the inconsistency.
  • Check for any previous changes or updates to the account settings that may have caused the weekly window to shrink.
  • Provide additional timestamps and screenshots to support the claim of a shrinking weekly window to aid in the human review of the account.
  • Consider reaching out to the engineering team directly to report the issue and request a review of the rolling 7-day window logic.

Notes

The issue seems to be specific to the account's weekly window behavior, and the provided information suggests a potential bug in the rolling 7-day window logic. However, without further technical details, it's difficult to provide a more specific solution.

Recommendation

Apply workaround: Request a human review of the account's weekly window behavior and provide additional information to support the claim, as the issue appears to be account-specific and may require individual attention.

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claude-code - 💡(How to fix) Fix [Bug] Claude Max weekly usage limit window shorter than 7 days [1 participants]