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claude-code - 💡(How to fix) Fix [BUG] Claude Pro gift not applying – “Gift already redeemed” + Paid invoice but account stuck on Free plan [1 comments, 1 participants]

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anthropics/claude-code#48821•Fetched 2026-04-16 06:50:00
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Error Message

Error Messages/Logs

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Claude Pro gift subscription was successfully redeemed and invoice shows as Paid, but the account is permanently stuck on Free plan.

  • Receipt: 2892-6172-3806
  • Invoice: N5PFNGHQ-0001
  • Gift code: 837a9917-a455-4fb6-abb1-ec8e5084d4bf (shows “Gift already redeemed”)
  • Period: April 10 – May 10, 2026

Tried all troubleshooting: full logouts, cookie/site data clear, incognito, different browsers, mobile app — still Free everywhere.

This started after the mid-April Partial Outage. Fin AI Agent confirms the facts but cannot escalate or manually activate. This matches many similar reports (#48231, #47284, #45335, #46378 etc.).

Receipt-2892-6172-3806.pdf

<img width="1408" height="983" alt="Image" src="https://github.com/user-attachments/assets/a7156eeb-2c72-479c-b6f1-bb53c3863329" />

What Should Happen?

The account should be upgraded to Pro plan for the full gifted period (until May 10, 2026) immediately after successful redemption and paid invoice.

Error Messages/Logs

Steps to Reproduce

  1. Redeem gift via https://claude.ai/gift/redeem?code=837a9917-a455-4fb6-abb1-ec8e5084d4bf
  2. Check Billing — shows Paid
  3. Check plan status — shows Free (everywhere)

Claude Model

None

Is this a regression?

I don't know

Last Working Version

No response

Claude Code Version

4.6

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response

extent analysis

TL;DR

The account should be manually escalated to the Pro plan by the support team, as the gift subscription redemption and invoice payment were successful, but the account remains stuck on the Free plan.

Guidance

  • Verify the gift code redemption and invoice payment status to ensure they are correctly processed.
  • Check for any similar issues or known bugs in the system that may be causing the account plan to not update correctly.
  • Reach out to the support team to manually escalate the account to the Pro plan, as the Fin AI Agent cannot perform this action.
  • Provide the receipt and invoice details to the support team for reference.

Example

No code snippet is provided as this issue seems to be related to the backend or billing system rather than a code-specific problem.

Notes

The issue may be related to the mid-April Partial Outage, and there are similar reports from other users (#48231, #47284, #45335, #46378 etc.). The support team should be able to assist with manually updating the account plan.

Recommendation

Apply workaround: Manually escalate the account to the Pro plan with the support team's assistance, as the automated system is not updating the plan correctly.

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claude-code - 💡(How to fix) Fix [BUG] Claude Pro gift not applying – “Gift already redeemed” + Paid invoice but account stuck on Free plan [1 comments, 1 participants]