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claude-code - 💡(How to fix) Fix [BUG] Claude Pro Gift subscription auto-canceled after 7 days — Stripe proration issue (related to #44163, #41499) [5 comments, 3 participants]

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anthropics/claude-code#47723•Fetched 2026-04-15 06:44:06
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Error Message

Error Messages/Logs

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

My Claude Pro Gift subscription (Invoice F6PAUVTX-0001) was redeemed on April 6, 2026 and should be valid until May 6, 2026. After 7 days, on April 13, my account was automatically downgraded to Free plan with no notification.

  • Invoice shows: $0.00 Paid, period April 6 – May 6, 2026
  • Settings > Billing shows: Free plan, only "Upgrade plan" button (no "Resubscribe")
  • This appears to be the same Stripe proration bug reported in #44163 and #41499, where gift subscriptions using 100% off coupons get auto-canceled

Fin AI Agent support loop was unable to resolve this and refused to escalate to a human agent.

<img width="1332" height="913" alt="Image" src="https://github.com/user-attachments/assets/5a0d9d4b-242f-4d2e-8bc5-028972bd6cc2" />

What Should Happen?

Gift Pro subscription should remain active for the full duration (until May 6, 2026). Account should show Pro plan, not Free.

Error Messages/Logs

Steps to Reproduce

  1. Redeem a Claude Pro Gift subscription on claude.ai
  2. Use Pro features normally for several days
  3. After ~7 days, check Settings > Billing
  4. Account shows Free plan despite gift being valid for 1 month

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

April 6-13, 2026 (web, not Claude Code)

Claude Code Version

N/A - billing issue on claude.ai web

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Terminal.app (macOS)

Additional Information

<img width="1332" height="913" alt="Image" src="https://github.com/user-attachments/assets/29ce9729-f012-4f2c-bbae-59cef00bc09c" />

extent analysis

TL;DR

The issue is likely due to a Stripe proration bug that auto-cancels gift subscriptions using 100% off coupons, and a potential workaround is to manually resubscribe to the Pro plan or contact support for assistance.

Guidance

  • Verify that the issue is indeed related to the Stripe proration bug by checking the subscription history and looking for any error messages or logs that may indicate a problem with the coupon or payment processing.
  • Try manually resubscribing to the Pro plan to see if the issue resolves itself, although this may not be a permanent solution.
  • Since the Fin AI Agent support loop was unable to resolve the issue, it may be necessary to escalate the issue to a human agent or contact support through a different channel.
  • Review the invoice and subscription details to ensure that the gift subscription was properly applied and that there are no other issues with the account or payment information.

Notes

The issue appears to be a regression, as it worked in a previous version, and the fact that the Fin AI Agent support loop was unable to resolve the issue suggests that there may be a more complex problem at play.

Recommendation

Apply workaround: Manually resubscribe to the Pro plan or contact support for assistance, as this may provide a temporary solution until the underlying issue is resolved.

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claude-code - 💡(How to fix) Fix [BUG] Claude Pro Gift subscription auto-canceled after 7 days — Stripe proration issue (related to #44163, #41499) [5 comments, 3 participants]