claude-code - 💡(How to fix) Fix [BUG] Claude Pro gift subscription downgraded to Free [1 participants]

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anthropics/claude-code#48471Fetched 2026-04-16 06:59:13
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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

My pro plan changed to a free plan, even though it was supposed to work until May 6th. I received it on April 6th. Trying to solve the problem with the AI agent in the support chat didn't solve anything, he just asked the same questions and no normal answers, when I tried to ask him to transfer me to a human, he just stopped communicating and that was it. Related issues: https://github.com/anthropics/claude-code/issues/44163

What Should Happen?

Подарочная подписка Pro должна оставаться активной в течение всего срока действия подарочной подписки (с 6 апреля по 6 мая 2026 года). Аккаунт не должен становиться бесплатным до истечения срока действия подарочной подписки.

Error Messages/Logs

Steps to Reproduce

Redeem a Claude Pro gift subscription on claude.ai Use Pro features normally for several days Account is automatically downgraded to Free plan without any user action Settings → Billing shows Free plan despite valid gift invoice

Claude Model

Sonnet (default)

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

This is a claude.ai billing bug, not a Claude Code issue.

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

<img width="1300" height="585" alt="Image" src="https://github.com/user-attachments/assets/2270c889-71ed-450f-8a42-d0815f423262" /> <img width="1446" height="916" alt="Image" src="https://github.com/user-attachments/assets/5d495bd1-f5dc-4b97-b941-cc221b0d986c" />

extent analysis

TL;DR

The user's Claude Pro plan was downgraded to a free plan prematurely, despite having a valid gift subscription until May 6th.

Guidance

  • Verify the gift subscription details, including the expiration date, to ensure it matches the expected date of May 6th.
  • Check the billing settings to confirm that the free plan was indeed applied incorrectly, and that there are no other active subscriptions or promotions that may be causing the issue.
  • Attempt to contact support again, this time requesting a human representative to review the account and subscription status.
  • Review the related issue https://github.com/anthropics/claude-code/issues/44163 to see if there are any known fixes or workarounds.

Notes

The issue seems to be related to the billing system, and the user has already tried contacting support without success. The provided images may contain relevant information, but without access to them, it's difficult to provide further guidance.

Recommendation

Apply workaround: Contact support again and request a human representative to review the account and subscription status, as the AI agent was unable to resolve the issue.

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