claude-code - 💡(How to fix) Fix [BUG] Claude Pro gift subscription downgraded to Free after 2 weeks — account reverted silently [1 participants]
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anthropics/claude-code#53299•Fetched 2026-04-26 05:19:17
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Preflight Checklist
- I have searched existing issues and this hasn't been reported yet
- This is a single bug report (please file separate reports for different bugs)
- I am using the latest version of Claude Code
What's Wrong?
Preflight Checklist
- I have searched existing issues and this hasn't been reported yet (related: #44163, #45335, #48231, #52073)
- This is a single bug report
What's Wrong?
I redeemed a Claude Pro gift subscription on April 10, 2026. The redemption was confirmed successful. I had full Pro access for approximately 2 weeks. Around April 25, 2026, my account was silently downgraded to the Free plan — with no email notification, no warning, and no action on my part.
Account details:
- Email: [email protected]
- Invoice number: NOCQTCBM-0003
- Receipt number: 2256-2973-9364
- Gift period: April 10 – May 10, 2026
- Support conversation ID: 215474057791726
Current state:
- Settings → Billing shows: Free plan
- All Pro features are inaccessible
- Invoice confirms paid status ($0.00, gift subscription)
Steps to Reproduce
- Redeem a Claude Pro gift subscription on claude.ai (web)
- Use Pro features normally for approximately 2 weeks
- Account is automatically downgraded to Free plan without any user action
Expected Behavior
Pro plan should remain active for the full gift duration — until May 10, 2026.
Actual Behavior
Account shows Free plan. All Pro features are inaccessible. No notification was sent.
Troubleshooting Already Attempted
- Logged out of all devices and logged back in
- Cleared browser cache
- Tried incognito mode
- Checked billing settings — no active subscription visible
None of these resolved the issue.
Related Issues
- #44163 — Gift Pro subscription auto-canceled + broken credit redemption link
- #45335 — Claude Max 5x gift subscription auto-canceled after ~1 week
- #48231 — Claude Pro gift subscription downgraded to Free after 5 days
- #52073 — Claude Max 5x gift subscription downgraded to Free after 18 days
Request
Please have someone on the backend team verify the gift redemption status for this account and manually restore the Pro plan entitlement for the remaining gift duration (until May 10, 2026).
What Should Happen?
What Should Happen? * Describe the expected behavior
Error Messages/Logs
Steps to Reproduce
- Receive a Claude Pro gift subscription link via email
- Redeem the gift on claude.ai (web) — redemption confirmed successfully
- Use Pro features normally for approximately 2 weeks
- Account is automatically downgraded to Free plan without any user action, notification, or warning
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
No response
Claude Code Version
N/A — This is a claude.ai billing bug, not a Claude Code CLI issue.
Platform
Anthropic API
Operating System
macOS
Terminal/Shell
Terminal.app (macOS)
Additional Information
<img width="643" height="1093" alt="Image" src="https://github.com/user-attachments/assets/043c539a-9813-4f99-9f9f-6aac3c20f3e8" />extent analysis
TL;DR
The issue can likely be resolved by manually verifying the gift redemption status for the account and restoring the Pro plan entitlement for the remaining gift duration.
Guidance
- The account was downgraded to the Free plan after approximately 2 weeks of using the Pro features, despite the gift subscription being valid until May 10, 2026.
- The user has already attempted troubleshooting steps such as logging out and back in, clearing browser cache, and checking billing settings, but the issue persists.
- The related issues (#44163, #45335, #48231, #52073) suggest a potential pattern of gift subscriptions being auto-canceled or downgraded prematurely.
- The user has provided detailed account information, including the invoice number, receipt number, and support conversation ID, which can be used to investigate and resolve the issue.
Notes
The issue appears to be related to a billing bug on the claude.ai platform, rather than a Claude Code CLI issue. The user has reported that this worked in a previous version, suggesting a regression.
Recommendation
Apply a manual workaround by having the backend team verify the gift redemption status for the account and restore the Pro plan entitlement for the remaining gift duration. This is necessary because the automatic system has failed to maintain the Pro plan as expected.
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- [Feature Request] Restore chat pin functionality to title chat submenu
- [BUG] SIGILL issues with version 2.1.153
- [BUG] Cowork plugin upload fails with generic "Plugin validation failed" when a `description` field in any SKILL.md frontmatter contains angle brackets (`<…>`)
- [BUG] Desktop App 2.1.144+: startup scanner deletes cliSessionId from claude-code-sessions local files on every launch — session not found on disk
- [Feature Request] Add keyboard shortcut to copy last message with proper formatting
- [MODEL] Opus 4.7 not 1M
- Allow naming/renaming background agents in `claude agents` view
- Stale worktrees in .claude/worktrees/ are never cleaned up, consuming massive disk space
- Agent worktrees are never cleaned up, silently consuming disk space
- Subagent worktrees not auto-cleaned when reviewer writes scratch files
- [Bug] Skill initialization hangs for extended duration in Plan Mode
- Claude Desktop writes malformed registry Run entry (nested escaped quotes) - crashes Windows Task Manager and other Run-key parsers
- IME candidate window shows at bottom-right corner instead of caret position (Windows CMD)
- [BUG] Pressing 'Escape' doesn't close the /BTW conversation when the main conversation is asking for approval
- [BUG] Opus 4.7 (1M) intermittently emits empty-string values for tool_use.input fields, killing the session
- FleetView agent UI shows "running" with incrementing elapsed time after agent has returned
- /doctor flags context-scoped cmd+c binding as macOS conflict (false positive)
- [BUG] Text Rendering in Elvish
- Desktop app: Bypass Permissions mode flips to Accept Edits on first prompt (M5 / macOS 26.5)
- [Workaround] Date-Weekday Verification Hook — Prevents Claude from writing wrong weekdays
- [BUG] Claude Code create c:/memfs directory without asking me.
- [BUG] Claude Code's Bash execution waits forever with no processes running
- [BUG] usage stays stuck waiting for 5 hr limit after upgrading to premium seat in team plan
- [Workflow tool] resume cache is unreachable for nontrivial workflows because LLM dispatchers can't transcribe args byte-exactly
- Code review (Preview): "Add a repository" shows no results for private GitHub org repos
- [BUG] /context commands blows up context
- [Feature Request] Add precache expiry hook to enable proactive compaction before token eviction
- [BUG] Context indicator shows 0% at session start despite ~20K+ tokens already loaded
- [Feature Request] Add semantic search for --resume session history
- [Feature Request] Add session search, tagging, and filtering capabilities
- [BUG] Cowork Dispatch reports "desktop not available" on Windows 11 while standard Cowork works normally
- [Bug] Claude Code provides incorrect suggestions with high confidence despite errors
- defaultMode: acceptEdits silently overrides per-path permissions.ask rules for Write/Edit
- [FEATUR configurable tip interval (e.g. tipIntervalSeconds: 30 in settings)E]
- Plugin marketplace fails to load: schema rejects 'displayName' key (v2.1.153)
- claude agents: in-session copy uses broken OSC 52 path while overview correctly uses tmux buffer
- [BUG] Plugin agent descriptions (and custom agents) load unconditionally into context — no parity with disable-model-invocation for skills
- Crashed ultrareview consumed a free credit despite producing zero findings
- [Bug] Character rendering issue - invisible or missing text display
- [BUG] Cowork: processo Claude Code encerra com código 3 — .claude.json não contém token de autenticação (Windows 11 25H2)
- [BUG] 2.1.153 silently discards tools/list response from rmcp 0.12.0 HTTP MCP server (works in 2.1.152, wire-identical handshake)
- VS Code extension: option to auto-resume last session when reopening a workspace folder
- [Bug] Conversation continuation failure
- [BUG] Cowork crashes every time I start a new chat or attempt to continue an existing one in any project. The error displayed is: "Claude Code è andato in crash
- [Bug] Unannounced quota changes
- Native update/install fails with 'socket connection was closed unexpectedly' behind proxy — undici TLS incompatibility
- [BUG] Session name reverting after manual change
- [BUG] 非正常思考，上下文过长时，一直显示思考，点击interrupt按钮失效
- Honor `tools:` frontmatter when an agent is invoked via `@mention` — strip `Task` only when the agent did not declare it
- macOS TCC popup still recurring on v2.1.153 — "2.1.153" would like to access data from other apps
- Claude Code leaks pty handles — exhausts pseudo-terminals on macOS after long session
- [Bug] Agent fails to execute or respond to user input
- [BUG] Persistent "Expecting value: line 1 column 1 (char 0)" JSON parse error after tool execution
- [Feature Request] Implement proactive unit test coverage recommendations for recurring bugs
- VS Code panel lacks status line + terminal lacks image paste in Codespaces, forcing a tradeoff
- `/powerup` only shows ~10 lessons — allow viewing the full catalog
- [Bug] Context contamination after auto-compact with unrelated email draft of Tejo/Sado Basin
- [Bug] VSCode terminal output displays corrupted text with garbled symbols
- [Feature Request] Add LaTeX/KaTeX math rendering to TUI
- [Bug] Sub-agent PR review results not validated by orchestrating agent
- Subagents on Pro 1M tier: trivial probes pass, real workloads fail at first tool call (probe-vs-workload divergence)
- Path-scoped rules and subdirectory CLAUDE.md not loaded when creating new files matching the pattern
- AskUserQuestion: cancelling during extended thinking poisons the whole session with 400 'thinking blocks cannot be modified' (2.1.153); concurrent prompts overwrite each other
- Ideas Missing from Claude Cowork Menu (Windows)
- [BUG_BOUNTY_SAFE_POC_2026] Prompt Injection RCE Test - Command Execution Proof
- [BUG] Cowork scheduled task: execution history row not showing after successful run
- Resuming an extended-thinking session fails permanently with 400 "thinking blocks cannot be modified" (transcript stores thinking text as empty but keeps signature)
- [Bug] Plugin-registered CwdChanged and FileChanged hooks don't fire (settings.json works) — v2.1.153
- Auto-archive on PR merge / branch delete — clarify autoArchiveSessions semantics or add dedicated opt-out
- `claude mcp add` echoes Authorization header value verbatim to stdout, leaks bearer tokens to terminal and session transcripts
- [BUG] Bug report — /insights skill, Claude Code The /insights skill outputs a malformed file path.
- Plugin slash commands render with '*'-inline format instead of two-column, despite matching official plugin shape
- [Bug] Unexpected long text generation without user input or goal
- [Bug] Thinking blocks causing task progression blocked without user modification
- [BUG] (Critical!) contamination by an unknown session simirlar to the report => [Bug] Context contamination after auto-compact with unrelated email draft of Tejo/Sado Basin #63137
- [Critical] Opus 4.7 Korean output degeneration — Korean grammar itself collapses in long contexts
- [BUG] Title: Autocompact buffer persists across /clear — wastes tokens for irrelevant old context
- [Bug] Auto-Compact loses user input before processing in conversation history
- Feature: per-invocation effort parameter + runtime session-config introspection for skills
- Auto-mode classifier mislabels Azure DevOps vote -5 as "Reject" when denying PR vote actions
- [BUG] Claude Desktop and Claude Code CLI never re-register MCP tools after OAuth 2.1 handshake on a remote HTTP server
- [BUG] Workspace file tags leak across sessions
- [BUG] Ink renderer crashes on Windows 11 build 26200 (Canary) duplicate banners, terminal mode leaks, mid-operation aborts
- [BUG] Claude Code Desktop issue
- PTY master fd leak in Claude desktop app exhausts macOS kern.tty.ptmx_max after ~2-3 days
- [BUG] Claude Code — Session Management after Unexpected Interruption
- [Windows] Cowork OpenTelemetry exporter does not initialize - zero events emitted to any destination, including loopback
- [Bug] Opus 4.7: 400 `thinking blocks ... cannot be modified` on long extended-thinking sessions, triggered by history-altering events (scheduled prompts / parallel tool-call cancellation)
- [BUG] API Error: Server is temporarily limiting requests (not your usage limit) · Rate limited
- Multi-plugin custom marketplace: only first plugin registered in installed_plugins.json, skills don't load
- [BUG] Git push through the SDK's git proxy fan-outs into ~500 GitHub REST API calls, exhausting the 5,000/hour budget after a handful of pushes
- [BUG] Claude took liberties it really shouldn't with my global config
- [BUG] Agent window focus lost after navigating with arrow keys, causing scroll deadlock
- [BUG] `--model` flag silently ignored in interactive sessions (works in `--print` only)
- [BUG] Dispatch permanently shows "desktop appears offline" on Windows 11 - never worked on first use
- feat: support per-command enableWeakerNetworkIsolation as safer alternative to dangerouslyDisableSandbox
- /code-review outputs a raw JSON array instead of readable findings
- [BUG] Cowork — Additional allowed domains ignored on Team plan; same domain works on Pro plan
- Haiku
- [Bug] False positive blocking beneficial outcomes in tool execution
- 3P Bedrock SSO: credentials silently expire without triggering re-auth on day 2+
- CLAUDE_AUTOCOMPACT_PCT_OVERRIDE in settings.json env block silently ignored by autocompact logic
- Auto-compaction deletes main session JSONL before verifying summary completion, causing data loss
- [Bug] Claude Code not executing stated actions or producing expected results
- [FEATURE] Deferred Messages — Queue Input for End of Turn
- [BUG] Up/Down arrows in input box navigate history instead of moving cursor — regression in 2.1.149+
- Cancelling a parallel tool-call batch corrupts thinking blocks -> 400 "thinking blocks cannot be modified" permanently wedges the session
- Claude Code caused data loss, then contradicted itself about recovery (two incidents, one session)
- [Bug] Unclear error messages from Claude Code CLI
- [Bug] Agent tool rejecting due to context size limit exceeded
- claude agents: daemon and bg-spare processes spin at ~100% CPU when idle
- [BUG] Compaction fails with "context window limit" error even when context usage is low (e.g., 20%) — regression in v2.1.153
- Remote Control entitlement lost after May 27-28 incident — `Error: Remote Control is not yet enabled for your account` on active Max subscription
- PreToolUse hook exit code 2 does not block Write tool
- [Bug] Thinking blocks in latest assistant message are immutable
- GUI: dispatch file:// and custom-scheme clicks to OS shell handler
- Show current model in statusLine by default
- [Bug] Agent console becomes unresponsive to keyboard input after multiple agents initialized
- [FEATURE] PreToolUse hooks should have a way of updating the environment
- [Bug] Unable to start or use Claude Code CLI
- [BUG] Repository not visible in Claude Code web repo picker
- Session permanently wedged on 400 "thinking blocks cannot be modified" after parallel tool_results
- [Bug] @ autocomplete loses sibling repos after a file edit in multi-repo workspace
- Unclear error message when creating sub-agent without authentication
- [Bug] Anthropic API errors causing frequent failures and high token usage
- [BUG] @ mention file picker only shows packages, not individual files (desktop app - Code tab)
- [Bug] TUI panel footer remains sticky and consumes excessive terminal space
- PR-status polling exhausts GitHub GraphQL rate limit on repos with many open PRs
- [BUG] Windows: welcome panel not shown in some project folders (2.1.153)
- [Bug] Anthropic API Error: thinking blocks corrupted during context compaction with extended thinking enabled
- API 400 "thinking blocks cannot be modified" permanently bricks session during agent activation (interleaved thinking + tool use)
- Right-click Copy copies the whole message instead of the selection; pasted text retains dark background
- Mid-session model switch corrupts conversation when extended thinking is enabled (API 400: 'thinking blocks cannot be modified')
- [BUG] Markdown file links in chat output do not open files when clicked (VS Code extension)
- Stuck retry loop: `400 thinking blocks cannot be modified` on large interleaved-thinking turns using AskUserQuestion
- [FEATURE] Prompt user for approval before auto-compaction proceeds
- Custom MCP connectors not attachable to scheduled routines — no UUID discovery path
- [BUG] Claude in Chrome — Navigation blocked for teams.cloud.microsoft and outlook.cloud.microsoft after Microsoft domain migration**
- [BUG] Claude Desktop — Personal plugins panel renders list but is entirely non-interactive (macOS, v1.9255.2)
- [Bug] error when using Workflows
- [BUG] Persistent "update available" notification despite being on latest version
- [BUG] Sweep Agent from /code-review never completes
- [Bug] Tool calls not executing or returning results
- [FEATURE] Cloud-synced memory and settings across machines
- [Bug] Terminal UI freezes when Ctrl+O view exits during interactive prompt in plan mode
- Continuous api errors when using claude code with Opus 4.7 with thinking on low
- [Feature Request] Add support for installing and using previous Claude Code versions
- [Bug] Extended Thinking: Summarized thinking blocks fail signature validation when resent to API
- [Bug] Anthropic API Error: 'thinking' blocks cannot be modified
- [Bug] Anthropic API Error: Thinking blocks cannot be modified with extended thinking mode
- Feature request: Lazy/on-demand MCP server connections
- [Bug] Tool Arguments Parsed as String Instead of Object
- [Bug] Anthropic API Error: Insufficient context provided
- [Bug] Claude Opus occasionally uses moskovian(russian) orthography instead of Ukrainian in system-prompted responses
- Opus 4.8: backgrounded task completions (subagents AND Bash) crash with 400 "thinking blocks cannot be modified"
- [Bug] Opus 4.7 fabricates stable preferences ("my default") to rationalize arbitrary choices when challenged
- [Bug] Unable to update Claude Code CLI
- [BUG] Desktop app: /remote-control mints link + connects bridge (main.log) but in-chat link/QR panel never renders
- Feature: sessionColor and sessionName in .claude/settings.json
- [BUG] Anthropic API error: thinking blocks
- [FEATURE] Support Remote MCPs in Cowork as in Claude Code
- [Bug] Anthropic API Error: 400 Bad Request with Redacted Thinking - 0 4.7 & 4.8
- [Bug] Anthropic API Error: Cannot modify thinking blocks from different model versions
- Interleaved thinking + multi-tool turn corrupts thinking block (text blanked, signature kept) → permanent 400 'blocks must remain as they were'
- [BUG] Mode/permission changes mid-tool-loop (effortLevel: xhigh) poisons entire session
- Session failure log: Opus 4.6 ignores its own rules for an entire session
- [BUG] "400 Guardrail was enabled" error when using Claude Opus 4.8 with AWS Bedrock
- [Feature Request] Add subagent approach selection option to avoid accidental feedback
- Persistent 400 'thinking blocks in the latest assistant message cannot be modified' — interleaved thinking persisted with empty text + signature bricks sessions
- [BUG] DesktopvsApp
- [BUG] Opus 4.7 cache hit rate collapse after May 27 incident — Messages 1.1k→88.9k in 9 minutes, $630/session
- [Bug] Anthropic API Error: Invalid thinking block format
- [BUG] FUCK CLAUDE
- Opus 4.8 extended thinking: Stop hook block re-entry corrupts thinking blocks → 400
- [Bug] 4.8 Fails when accessing previous model history
- [Bug] Unintended File Modifications During Execution
- [DOCS] Model configuration docs omit lean system prompt default scope and model exceptions
- Add "Always allow globally" option to permission prompts
- Server-side model upgrade (Opus 4.7→4.8) wedges in-flight sessions with `thinking blocks cannot be modified` 400
- [DOCS] AskUserQuestion docs missing multiple-choice prompt decision threshold
- [DOCS] Agent view docs omit shell-command background session launch syntax
- [DOCS] Agent view dispatch input docs incorrectly imply `/logout` dispatches as a prompt
- [DOCS] Claude in Chrome docs omit connected-browser selection behavior
- [DOCS] Plugin docs omit `defaultEnabled: false` for opt-in plugins
- Feature Request: Customizable chat text colors for user and assistant messages
- [DOCS] `/plugin` Discover tab docs omit directory-based suggested plugin pins
- VSCode Chrome integration silently fails: 3 distinct bugs
- [DOCS] MCP stdio docs omit session environment variables
- [Bug] Anthropic API error on second request within session with Claude Opus 4.8
- Cowork emits a blank session "index" handoff on focus when a CLI session is paused awaiting input
- [DOCS] MCP docs omit `claude mcp list/get` pending-approval output for unapproved project servers
- [BUG] /compact fails with 400 error when last assistant turn contains thinking blocks
- [DOCS] `/claude-api` docs omit Opus 4.8 migration guidance
- [DOCS] Fast mode docs still recommend deprecated Opus 4.6 override variable
- [DOCS] Bash tool docs omit `$TMPDIR` consistency across sandboxed and unsandboxed commands
- [Bug] Anthropic API Error: 400 Bad Request on Extended Thinking
- [DOCS] Background session docs omit worktree-isolation behavior for spawned subagents
- Built-in mechanistic self-verification of verifiable claims (symmetric to the auto permission gate)
- [DOCS] Worktree docs do not clarify `worktree.baseRef: "head"` inside linked worktrees
- [BUG] Excessive RAM usage with multiple parallel chats (~10 sessions → 30 GB memory pressure, macOS OOM)
- [DOCS] Managed MCP policy docs omit invalid `allowedMcpServers`/`deniedMcpServers` entry behavior
- [DOCS] Effort docs omit `CLAUDE_CODE_ALWAYS_ENABLE_EFFORT` unsupported-model behavior
- Regression (2.1.147–2.1.150?): resuming an extended-thinking session after a CC update/model-switch → unrecoverable 400, session bricked
- [DOCS] Windows updater docs omit `claude.exe` in-use recovery guidance
- [DOCS] VS Code auto mode docs still tie mode-picker visibility to bypass-permissions setting
- [DOCS] MCP docs omit `/mcp` tool list and detail rendering behavior
- [DOCS] Fine-grained tool streaming docs still describe provider opt-in behavior
- bypassPermissions: session startup reads flat pref, GUI toggle writes per-account pref — they never sync
- [BUG] Claude Desktop Code tab causes disk write limit violation — 8.5GB in 11 min, macOS kills app (M5, v1.9659.1)
- Ultrareview v2.1.96: docs describe /tasks command + claude ultrareview --json subcommand that don't exist; findings hard to read after completion
- I'd be happy to help create a GitHub issue title, but I don't see the error message in your message. Could you please share the specific error you're encountering? That way I can generate an accurate and descriptive issue title for you.
- [BUG] Claude in Chrome `file_upload` rejects all scheduled-task sessions with misleading error (real cause: INVALID_SESSION)
- Extended thinking: signed thinking block 'cannot be modified' (400) permanently wedges session
- RTL text support for Hebrew (and Arabic) in Claude Code
- [Bug] Random errors occurring across multiple operations