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claude-code - 💡(How to fix) Fix [BUG] Claude Pro subscription paid but account shows Free Plan — Invoice LF31MC1L-0002 [1 comments, 2 participants]

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anthropics/claude-code#45110•Fetched 2026-04-09 08:13:02
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Error Message

Error Messages/Logs

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Paid ₹1,965 ($23.60 USD) for Claude Pro on April 1, 2026. Payment confirmed with receipt #2348-1717-5453 (Invoice #LF31MC1L-0002, Visa ending 0251). Account still shows Free Plan — no Pro features available. Billing email: [email protected]. Support emailed 4 days ago, no response.

Invoice-LF31MC1L-0002 (1).pdf Receipt-2348-1717-5453.pdf

What Should Happen?

Account should display Claude Pro plan (Mar 30 – Apr 29, 2026) and grant full Pro feature access after confirmed payment.

Error Messages/Logs

Steps to Reproduce

  1. Subscribed to Claude Pro on claude.ai
  2. Payment of $23.60 processed on April 1, 2026 via Visa ending 0251
  3. Anthropic issued Receipt #2348-1717-5453 / Invoice #LF31MC1L-0002
  4. Logged in to claude.ai using billing email [email protected]
  5. Account displays "Free Plan" — Pro features not available

Claude Model

Other

Is this a regression?

No, this never worked

Last Working Version

No response

Claude Code Version

2.1.91 (Claude Code)

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

  • Invoice #LF31MC1L-0002, Receipt #2348-1717-5453
  • Paid $23.60 on April 1, 2026 (Visa ending 0251)
  • Subscription period: Mar 30 – Apr 29, 2026
  • Same email used for login and billing
  • Emailed [email protected] 4 days ago, no reply
  • Similar issues: #31012, #5088
  • Attaching invoice and receipt PDFs as proof

Invoice-LF31MC1L-0002 (1).pdf Receipt-2348-1717-5453.pdf

extent analysis

TL;DR

The user's account is not being upgraded to Claude Pro despite a confirmed payment, and a workaround may involve manually verifying the payment with the support team.

Guidance

  • Verify that the payment has been processed correctly by checking the invoice and receipt numbers with the support team.
  • Check if there are any known issues with the Anthropic API or Claude Code version 2.1.91 that may be causing the account upgrade to fail.
  • Attempt to contact the support team again, providing the invoice and receipt numbers, to request manual verification of the payment and account upgrade.
  • Review similar issues, such as #31012 and #5088, to see if there are any common causes or solutions.

Example

No code snippet is provided as this issue appears to be related to a payment processing or account upgrade issue rather than a code-specific problem.

Notes

The issue may be related to a delay in payment processing or an issue with the Anthropic API. The user has already emailed the support team, but a follow-up email or alternative contact method may be necessary to resolve the issue.

Recommendation

Apply workaround: The user should attempt to contact the support team again to request manual verification of the payment and account upgrade, as the automated process appears to have failed.

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