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claude-code - 💡(How to fix) Fix [BUG] Claude Pro subscription paid but account shows Free Plan — Invoice TDMEI4MH-0002

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Error Message

Error Messages/Logs

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Account: [email protected] Invoice: TDMEI4MH-0002 Amount: US$200.00 Date: 4 May 2026 Payment: MasterCard ending 3803 Support ticket: #98414290

Payment confirmed by Stripe but Pro plan never activated. Account shows Free plan. All support channels (in-app chat, email, Fin AI bot) loop back to automated responses with no human resolution after 5 days. The "Get Help" → "Send us a message" button does not appear in my account, preventing me from submitting a refund request. Requesting either: activation of Pro plan on [email protected], or full refund of US$200.

What Should Happen?

Activated my Pro subscrption instantly and be able to contact support. Not just Ai chatbot.

Error Messages/Logs

Steps to Reproduce

FIX it

Claude Model

None

Is this a regression?

No, this never worked

Last Working Version

No response

Claude Code Version

1

Platform

Other

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

Account: [email protected] Invoice: TDMEI4MH-0002 Amount: US$200.00 Date: 4 May 2026 Payment: MasterCard ending 3803 Support ticket: #98414290

Payment confirmed by Stripe but Pro plan never activated. Account shows Free plan. All support channels (in-app chat, email, Fin AI bot) loop back to automated responses with no human resolution after 5 days. The "Get Help" → "Send us a message" button does not appear in my account, preventing me from submitting a refund request. Requesting either: activation of Pro plan on [email protected], or full refund of US$200.

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#database connection#vector store#embedding generation#cache error#pipeline error

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