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claude-code - 💡(How to fix) Fix [BUG] CoWork Freezes - Authentication error [1 comments, 2 participants]

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anthropics/claude-code#54767•Fetched 2026-04-30 06:36:34
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jmorg123jmorg123
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Error Message

Error Messages/Logs

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

I cannot access the Cowork in Claude Desktop despite having an active Team account. After i type a message in Cowork, authentication consistently fails, Claude Desktop Freezes and i have to quit the app.

Steps Already Tried via Fin AI Agent:

Multiple complete sign-outs and app restarts Unlocked Mac Keychain using security unlock-keychain command Turned off VPN Verified system clock accuracy Reinstalled desktop app Reinstalled Claude Code

Confirmed Team account is active and should have Cowork access

What Should Happen?

I type a message in CoWork and get a response

Error Messages/Logs

Steps to Reproduce

  1. Open Claude Desktop
  2. Select CoWork
  3. Type something in the chat box

result: Authenticating, then pin wheel of death

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

Sometime around March 1st

Claude Code Version

Claude 1.5354.0

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

This issue has always existed but when it happens i could just quit Claude desktop and try again and it would work

extent analysis

TL;DR

The issue may be related to authentication or connectivity with the Anthropic API, and trying a different approach to authenticate or resetting the app's configuration might help.

Guidance

  • Verify that the Team account credentials are correctly configured in the Claude Desktop app, and try re-entering them to ensure they are up-to-date.
  • Check the Anthropic API status to see if there are any known issues or outages that could be affecting the authentication process.
  • Consider resetting the Claude Desktop app to its default settings or clearing its cache to see if this resolves the issue.
  • If the issue is indeed a regression, try to identify the specific change or update that caused the problem, which may help in finding a solution.

Notes

The lack of error messages or logs makes it difficult to pinpoint the exact cause of the issue, and more information about the authentication process or the Anthropic API would be helpful in troubleshooting.

Recommendation

Apply workaround: Try resetting the app's configuration or re-entering the Team account credentials, as this may help resolve the authentication issue.

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#api#vector store#embedding generation#cache error#pipeline error

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