claude-code - 💡(How to fix) Fix [BUG] Cowork MSIX manifest missing hypervisor capability – CoworkVMService cannot access Hyper-V [1 comments, 2 participants]

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anthropics/claude-code#46417Fetched 2026-04-11 06:20:51
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Error Message

Error Messages/Logs

Observe error: "Virtualization is not available. Claude's workspace requires Virtual Machine Platform, but the virtualization service isn't responding."

Root Cause

It is missing rescap:Capability Name="hypervisor", which is required for the VM to start. As a result, Cowork always fails with HYPERVISOR_SERVICE_ERROR on MSIX installations, even when Hyper-V is fully enabled and verified working at the system level. Expected fix: Add <rescap:Capability Name="hypervisor" /> to the MSIX manifest and re-sign the package. The EXE installer is not a viable workaround because it also installs an MSIX package and reverts to it on every update.

Fix Action

Fix / Workaround

It is missing rescap:Capability Name="hypervisor", which is required for the VM to start. As a result, Cowork always fails with HYPERVISOR_SERVICE_ERROR on MSIX installations, even when Hyper-V is fully enabled and verified working at the system level. Expected fix: Add <rescap:Capability Name="hypervisor" /> to the MSIX manifest and re-sign the package. The EXE installer is not a viable workaround because it also installs an MSIX package and reverts to it on every update.

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

<Capabilities> <rescap:Capability Name="runFullTrust" /> <rescap:Capability Name="localSystemServices" /> <rescap:Capability Name="packagedServices" /> <rescap:Capability Name="unvirtualizedResources" /> <Capability Name="internetClient" /> <!-- MANGLAR: rescap:Capability Name="hypervisor" --> </Capabilities>

What Should Happen?

Skriv dette i feltet:

The MSIX manifest for Claude Desktop is missing the hypervisor restricted capability, which prevents CoworkVMService from accessing Hyper-V on Windows 11 Pro. The Capabilities section in AppxManifest.xml currently contains:

runFullTrust localSystemServices packagedServices unvirtualizedResources internetClient

It is missing rescap:Capability Name="hypervisor", which is required for the VM to start. As a result, Cowork always fails with HYPERVISOR_SERVICE_ERROR on MSIX installations, even when Hyper-V is fully enabled and verified working at the system level. Expected fix: Add <rescap:Capability Name="hypervisor" /> to the MSIX manifest and re-sign the package. The EXE installer is not a viable workaround because it also installs an MSIX package and reverts to it on every update.

Error Messages/Logs

Steps to Reproduce

Skriv dette:

Install Claude Desktop on Windows 11 Pro using the official EXE installer from claude.ai/download Open Claude Desktop and navigate to the Cowork tab Observe error: "Virtualization is not available. Claude's workspace requires Virtual Machine Platform, but the virtualization service isn't responding." Verify all system-level virtualization is working:

Get-VMHost returns valid host information Get-Service vmms shows Running Get-Service CoworkVMService shows Running bcdedit /enum shows hypervisorlaunchtype: Auto Virtual Machine Platform, Hyper-V and Windows Hypervisor Platform all enabled

Check cowork_vm_node.log and observe: HYPERVISOR_SERVICE_ERROR Inspect AppxManifest.xml and confirm hypervisor capability is missing from the Capabilities section

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

Claude Desktop v1.1617.0.0

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

No response

extent analysis

TL;DR

Add the missing rescap:Capability Name="hypervisor" to the MSIX manifest and re-sign the package to fix the HYPERVISOR_SERVICE_ERROR.

Guidance

  • Verify that the AppxManifest.xml file indeed lacks the rescap:Capability Name="hypervisor" line in the Capabilities section.
  • Add the required capability: <rescap:Capability Name="hypervisor" /> to the AppxManifest.xml file.
  • Re-sign the MSIX package after modifying the manifest to ensure the changes take effect.
  • Test the updated package to confirm that CoworkVMService can access Hyper-V without errors.

Example

No code snippet is necessary as the fix involves adding a specific line to the AppxManifest.xml file, which is clearly described in the guidance.

Notes

This fix assumes that the issue is solely due to the missing hypervisor capability in the MSIX manifest. If other factors are contributing to the error, additional troubleshooting may be necessary.

Recommendation

Apply the workaround by adding the rescap:Capability Name="hypervisor" to the MSIX manifest and re-signing the package, as this directly addresses the identified cause of the HYPERVISOR_SERVICE_ERROR.

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