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claude-code - 💡(How to fix) Fix [BUG] Cowork requests macOS accessibility permission on Windows 10, resulting in "x-apple.systempreferences" error [1 comments, 2 participants]

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anthropics/claude-code#52373•Fetched 2026-04-24 06:08:55
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paraschivescuparaschivescu
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Error Message

When setting up Cowork on Windows 10 and clicking the button to grant mouse and keyboard (accessibility) permissions, the app throws the following error:

Error Messages/Logs

  1. Observe the error: "You'll need a new app to open this x-apple.systempreferences link"

Fix Action

Fix / Workaround

Additional Notes The Windows 10 Privacy & Security settings do not include an Accessibility section (unlike Windows 11), so there is currently no manual workaround available for affected users. The setup process cannot be completed.

Additional Notes The Windows 10 Privacy & Security settings do not include an Accessibility section (unlike Windows 11), so there is currently no manual workaround available for affected users. The setup process cannot be completed.

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

  • App version: Claude 1.3883.0 (93ff6c) 2026-04-21T17:24:01.000Z
  • OS: Windows 10
  • Interface: Claude Desktop App

What's Wrong? When setting up Cowork on Windows 10 and clicking the button to grant mouse and keyboard (accessibility) permissions, the app throws the following error:

You'll need a new app to open this x-apple.systempreferences link

This is a macOS-specific URL scheme used to open System Preferences. The app appears to be triggering the macOS permission request flow regardless of the operating system, rather than using the appropriate Windows flow.

Additional Notes The Windows 10 Privacy & Security settings do not include an Accessibility section (unlike Windows 11), so there is currently no manual workaround available for affected users. The setup process cannot be completed.

What Should Happen?

Expected Behaviour Clicking the permission request button on Windows should either open the relevant Windows settings or guide the user through the correct Windows-specific permission grant process.

Error Messages/Logs

Steps to Reproduce

Steps to Reproduce

  1. Install Claude Desktop on Windows 10
  2. Open Cowork and begin the setup process
  3. When prompted, click the button to request mouse and keyboard (accessibility) access
  4. Observe the error: "You'll need a new app to open this x-apple.systempreferences link"

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

Claude 1.3883.0 (93ff6c) 2026-04-21T17:24:01.000Z

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

Additional Notes The Windows 10 Privacy & Security settings do not include an Accessibility section (unlike Windows 11), so there is currently no manual workaround available for affected users. The setup process cannot be completed.

extent analysis

TL;DR

The issue can be fixed by modifying the Claude Desktop App to use the Windows-specific permission grant process instead of the macOS-specific flow.

Guidance

  • Identify the code responsible for handling permission requests and modify it to check the operating system before triggering the permission flow.
  • Use the Windows API to open the relevant settings or guide the user through the correct Windows-specific permission grant process.
  • Consider adding a check for the Windows version to handle differences between Windows 10 and Windows 11.
  • Review the app's logic for requesting accessibility permissions to ensure it is compatible with Windows 10.

Example

No code example is provided as the issue does not include specific code snippets, but the fix would involve modifying the permission request handling code to use Windows-specific APIs.

Notes

The fix may require updates to the app's logic and potentially additional error handling for different Windows versions.

Recommendation

Apply a workaround by modifying the app to use the Windows-specific permission grant process, as the current implementation is macOS-specific and causes errors on Windows 10.

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#api#model loading#dependency error#configuration error#environment variable

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