hermes - 💡(How to fix) Fix [Bug]: Critical Python Environment Issue on ARM64 (Synology NAS) - hermes_tools missing [1 participants]

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NousResearch/hermes-agent#20230Fetched 2026-05-06 06:38:00
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Error Message

  1. The agent responds with an error indicating hermes_tools is not found. When attempting to verify the Python environment within the hermes container, I received a critical error:

Additional Logs / Traceback (optional)

Root Cause

Root Cause Analysis (optional)

Code Example

Report       https://paste.rs/s48K7
  agent.log    https://dpaste.com/GBHJGYB6M
  gateway.log  https://dpaste.com/C2EGX5E52

---
RAW_BUFFERClick to expand / collapse

Bug Description

 Description:                                                                                                                 
                                                                                                                              
 Dear Hermes Agent Team,                                                                                                      
                                                                                                                              
 I am reporting a critical issue encountered while running Hermes Agent on a Synology NAS with ARM64 (aarch64)                
 architecture, using the nousresearch/hermes-agent:latest Docker image.                                                       
                                                                                                                              
 Problem:                                                                                                                     
 The core hermes_tools module is consistently reported as missing or unavailable within the Hermes Agent Docker               
 container's Python environment. This prevents core functionalities, such as the Kanban (task planning) tool, from            
 operating correctly via the Gateway (Telegram in my case). The Gateway returns errors indicating hermes_tools cannot be      
 found.                                                                                                                       
                      
 Attempts to Resolve:                                                                                                         
 I have already performed a complete Docker image purge and redeploy (stopping containers, removing the image, pulling        
 the latest version, and recreating containers) as suggested in your documentation and community discussions. Despite         
 these efforts, the issue persists.                                                                                           
                                                                                                                              
                                                                                                                        
 Request:                                                                                                                     
 Could you please investigate this issue? It appears the nousresearch/hermes-agent:latest Docker image may have an            
 underlying problem with its Python environment setup or hermes-core compilation specifically on ARM64 (aarch64)              
 architectures. Any guidance, an updated ARM64-compatible image, or specific build instructions would be greatly              
 appreciated.                                                                                                                 
                                                                                                                              
 Thank you for your time and assistance.

Steps to Reproduce

 1.  Run nousresearch/hermes-agent:latest Docker container on a Synology NAS (ARM64 architecture).                            
 2.  Attempt to use any tool that relies on hermes_tools (e.g., Kanban/todo functionality) via the Telegram Gateway.          
 3.  The agent responds with an error indicating hermes_tools is not found.                                                   
                                                                                                                              
 Diagnostic Information (executed from host machine's terminal):                                                              
                                                                                                                              
 When attempting to verify the Python environment within the hermes container, I received a critical error:                   
                                                                                                                              
 bash                                                                                                                         
 docker exec -it hermes ls -F /opt/hermes/.venv/lib/python3.10/site-packages/

Expected Behavior

 hermes_tools and other core Python modules should be correctly installed and accessible within the Docker container's        
 Python virtual environment, allowing all functionalities to work as expected.

Actual Behavior

 Output:                                                                                                                      
                                                                                                                              
 ls: cannot access '/opt/hermes/.venv/lib/python3.10/site-packages/': No such file or directory                               
                                                                                                                              
 This indicates that the entire site-packages directory for Python 3.10 is missing within the container's virtual             
 environment, suggesting a fundamental issue with the Python environment's installation or initialization.

Affected Component

Gateway (Telegram/Discord/Slack/WhatsApp)

Messaging Platform (if gateway-related)

Telegram

Debug Report

Report       https://paste.rs/s48K7
  agent.log    https://dpaste.com/GBHJGYB6M
  gateway.log  https://dpaste.com/C2EGX5E52

Operating System

Synology NAS - container manager 24.0.2 1606 - hermes agent image provider by nousresearch

Python Version

3.13.5

Hermes Version

Hermes Agent v0.12.0 (2026.4.30)

Additional Logs / Traceback (optional)

Root Cause Analysis (optional)

No response

Proposed Fix (optional)

No response

Are you willing to submit a PR for this?

  • I'd like to fix this myself and submit a PR

extent analysis

TL;DR

The issue is likely due to a missing or incomplete Python environment setup in the nousresearch/hermes-agent:latest Docker image for ARM64 architecture, and a potential workaround is to rebuild the Docker image with the correct Python dependencies.

Guidance

  • Verify the Docker image build process to ensure that it correctly installs Python dependencies for ARM64 architecture.
  • Check the Dockerfile for any architecture-specific instructions that might be missing or incorrect.
  • Consider rebuilding the Docker image with the correct Python version and dependencies to ensure compatibility with the Synology NAS environment.
  • Review the provided debug reports and logs to identify any specific error messages or clues that could point to the root cause of the issue.

Example

No code snippet is provided as the issue is related to the Docker image build process and Python environment setup.

Notes

The issue seems to be specific to the ARM64 architecture, and the provided information suggests that the Python environment is not correctly set up in the Docker image. Without more information about the Docker image build process or the specific error messages, it's difficult to provide a more detailed solution.

Recommendation

Apply workaround: Rebuild the Docker image with the correct Python dependencies and architecture-specific instructions to ensure compatibility with the Synology NAS environment. This is recommended because the issue is likely due to a missing or incomplete Python environment setup in the Docker image.

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