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claude-code - 💡(How to fix) Fix [BUG] Dispatch mobile shows "Can't reach desktop" despite desktop app running and Cowork working normally [1 comments, 2 participants]

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anthropics/claude-code#46391•Fetched 2026-04-11 06:21:31
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Error Message

Observe the error: "Can't reach my desktop. Check that your computer is online and the desktop app is open."

Error Messages/Logs

Observe the error: "Can't reach my desktop. Check that your computer is online and the desktop app is open."

Fix Action

Fix / Workaround

The Dispatch mobile app shows "Can't reach my desktop. Check that your computer is online and the desktop app is open." The desktop app is running, the computer is online, and standard Cowork sessions work fine. The issue is isolated to the Dispatch connection specifically. Steps to reproduce

Open the Claude mobile app and navigate to Dispatch Observe the error: "Can't reach my desktop. Check that your computer is online and the desktop app is open." Confirm desktop app is open and Cowork is functioning normally

Dispatch shows the desktop as unreachable. The desktop itself runs Cowork tasks normally with no connectivity issues.

RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

The Dispatch mobile app shows "Can't reach my desktop. Check that your computer is online and the desktop app is open." The desktop app is running, the computer is online, and standard Cowork sessions work fine. The issue is isolated to the Dispatch connection specifically. Steps to reproduce

Open the Claude mobile app and navigate to Dispatch Observe the error: "Can't reach my desktop. Check that your computer is online and the desktop app is open." Confirm desktop app is open and Cowork is functioning normally

Dispatch shows the desktop as unreachable. The desktop itself runs Cowork tasks normally with no connectivity issues.

What Should Happen?

Dispatch should connect to the desktop app and allow remote task assignment from mobile.

Error Messages/Logs

Steps to Reproduce

Steps to reproduce

Open the Claude mobile app and navigate to Dispatch Observe the error: "Can't reach my desktop. Check that your computer is online and the desktop app is open." Confirm desktop app is open and Cowork is functioning normally

Claude Model

Not sure / Multiple models

Is this a regression?

No, this never worked

Last Working Version

No response

Claude Code Version

2.1.101 (Claude Code)

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

This appears related to issue #45937. The issue started on or around April 9-10, 2026. Cowork tasks continue to function normally, suggesting the problem is specific to the Dispatch pairing/connection channel rather than general connectivity.

extent analysis

TL;DR

Investigate the Dispatch connection protocol and verify its compatibility with the current Claude Code version, as the issue seems isolated to the Dispatch connection.

Guidance

  • Review the code changes and updates made around April 9-10, 2026, to identify potential causes for the Dispatch connection issue.
  • Check the compatibility of the Dispatch connection protocol with the current Claude Code version (2.1.101) and the Anthropic API.
  • Verify that the desktop app and mobile app are configured correctly for Dispatch, and that there are no firewall or network settings blocking the connection.
  • Investigate the relationship between this issue and issue #45937 to see if there are any common factors or solutions that can be applied.

Example

No code snippet is provided as the issue does not contain sufficient technical details to create a relevant example.

Notes

The issue seems to be specific to the Dispatch connection and does not affect Cowork tasks, suggesting a potential problem with the Dispatch protocol or its implementation. Further investigation is needed to determine the root cause.

Recommendation

Apply workaround: Investigate and potentially modify the Dispatch connection protocol to ensure compatibility with the current Claude Code version and Anthropic API, as this seems to be the most likely cause of the issue.

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claude-code - 💡(How to fix) Fix [BUG] Dispatch mobile shows "Can't reach desktop" despite desktop app running and Cowork working normally [1 comments, 2 participants]