claude-code - 💡(How to fix) Fix [BUG] Dispatch not working [1 comments, 2 participants]

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anthropics/claude-code#46093Fetched 2026-04-11 06:29:10
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Error Message

Error Messages/Logs

Fix Action

Fix / Workaround

I try to run dispatch and it just hangs when I send a message. Eventually it says desktop appears offline when I'm looking at it from my desktop.

Dispatch should work.

  1. Install and open claude desktop on windows
  2. Go to dispatch. Connect to mobile app (Android)
  3. From phone or desktop type "test" and hit enter
  4. It just spins for a while and then eventually says "Desktop appears offline. Will run when it reconnects."

Code Example

2026/04/09 21:53:56.426589 Starting CoworkVMService as Windows service
2026/04/09 21:53:56.428123 Claude VM Service starting...
2026/04/09 21:53:56.428123 Waiting for configuration from app via 'configure' method...
2026/04/09 21:53:56.428123 [HCS] Initializing HCS DLLs...
2026/04/09 21:53:56.428123 [HCS] Warning: Failed to load vmcompute.dll: The specified module could not be found.
2026/04/09 21:53:56.428634 [HCN] Initialized HCN API from computenetwork.dll
2026/04/09 21:53:56.428634 Warning: failed to open service for recovery config: Access is denied.
2026/04/09 21:53:56.431775 [Cleanup] Warning: failed to enumerate HCN networks: HcnEnumerateNetworks failed with HRESULT 0x800706d9
2026/04/09 21:53:56.431775 [VM] Stale VM scan failed, continuing without cleanup: HCS not initialized
2026/04/09 21:53:56.528624 [Server] Signature verification initialized
2026/04/09 21:53:56.528624 [Server]   Service: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\resources\cowork-svc.exe
2026/04/09 21:53:56.528624 [Server]   Subject: Anthropic, PBC
2026/04/09 21:53:56.528624 [Server]   Thumbprint: dbde5d16768ed0c1...
2026/04/09 21:53:56.528624 [Server]   Enforce: true
2026/04/09 21:53:56.528624 [Server] Starting named pipe server on \\.\pipe\cowork-vm-service
2026/04/09 21:53:56.529158 [Server] Named pipe server listening
2026/04/09 21:53:56.529158 Service ready. Listening on \\.\pipe\cowork-vm-service
2026/04/09 21:55:31.838447 [Server] Client connected
2026/04/09 21:55:32.086595 [Server] Client signature verified: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\claude.exe (subject: Anthropic, PBC)
2026/04/09 21:55:32.092219 [Server] Persistent RPC: entering loop
2026/04/09 22:21:09.196658 [Server] Persistent RPC: connection ended: failed to read length: EOF
2026/04/09 22:21:15.912043 [Server] Client connected
2026/04/09 22:21:16.244730 [Server] Client signature verified: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\claude.exe (subject: Anthropic, PBC)
2026/04/09 22:21:16.245239 [Server] Persistent RPC: entering loop
2026/04/09 22:21:42.501235 [Server] Persistent RPC: connection ended: failed to read length: EOF
2026/04/09 22:21:48.871390 [Server] Client connected
2026/04/09 22:21:49.100370 [Server] Client signature verified: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\claude.exe (subject: Anthropic, PBC)
2026/04/09 22:21:49.100875 [Server] Persistent RPC: entering loop
2026/04/09 22:28:54.678152 [Server] Persistent RPC: connection ended: failed to read length: EOF
2026/04/09 22:28:58.162380 [Server] Client connected
2026/04/09 22:28:58.472095 [Server] Client signature verified: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\claude.exe (subject: Anthropic, PBC)
2026/04/09 22:28:58.472599 [Server] Persistent RPC: entering loop
2026/04/09 22:32:33.453293 [Server] Persistent RPC: connection ended: failed to read length: EOF
2026/04/09 22:32:49.850774 Service stop requested
2026/04/09 22:32:49.851287 Shutdown signal received...
2026/04/09 22:32:49.851287 [Server] Stopping server...
2026/04/09 22:32:49.851287 [Server] Server stopped
2026/04/09 22:32:49.851287 Service stopped.
2026/04/09 22:33:08.363821 Starting CoworkVMService as Windows service
2026/04/09 22:33:08.364852 Claude VM Service starting...
2026/04/09 22:33:08.364852 Waiting for configuration from app via 'configure' method...
2026/04/09 22:33:08.365368 [HCS] Initializing HCS DLLs...
2026/04/09 22:33:08.365368 [HCS] Warning: Failed to load vmcompute.dll: The specified module could not be found.
2026/04/09 22:33:08.365368 [HCN] Initialized HCN API from computenetwork.dll
2026/04/09 22:33:08.365368 Warning: failed to open service for recovery config: Access is denied.
2026/04/09 22:33:08.365882 [Cleanup] Warning: failed to enumerate HCN networks: HcnEnumerateNetworks failed with HRESULT 0x800706d9
2026/04/09 22:33:08.365882 [VM] Stale VM scan failed, continuing without cleanup: HCS not initialized
2026/04/09 22:33:08.409824 [Server] Signature verification initialized
2026/04/09 22:33:08.409824 [Server]   Service: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\resources\cowork-svc.exe
2026/04/09 22:33:08.409824 [Server]   Subject: Anthropic, PBC
2026/04/09 22:33:08.409824 [Server]   Thumbprint: dbde5d16768ed0c1...
2026/04/09 22:33:08.409824 [Server]   Enforce: true
2026/04/09 22:33:08.409824 [Server] Starting named pipe server on \\.\pipe\cowork-vm-service
2026/04/09 22:33:08.409824 [Server] Named pipe server listening
2026/04/09 22:33:08.409824 Service ready. Listening on \\.\pipe\cowork-vm-service
2026/04/09 22:34:38.339586 [Server] Client connected
2026/04/09 22:34:38.774024 [Server] Client signature verified: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\claude.exe (subject: Anthropic, PBC)
2026/04/09 22:34:38.774531 [Server] Persistent RPC: entering loop
2026/04/09 22:42:29.381032 [Server] Persistent RPC: connection ended: failed to read length: EOF
2026/04/09 22:42:29.436049 Service stop requested
2026/04/09 22:42:29.436049 Shutdown signal received...
2026/04/09 22:42:29.436049 [Server] Stopping server...
2026/04/09 22:42:29.436049 [Server] Server stopped
2026/04/09 22:42:29.436049 Service stopped.
2026/04/09 22:42:57.472195 Starting CoworkVMService as Windows service
2026/04/09 22:42:57.473249 Claude VM Service starting...
2026/04/09 22:42:57.473249 Waiting for configuration from app via 'configure' method...
2026/04/09 22:42:57.473249 [HCS] Initializing HCS DLLs...
2026/04/09 22:42:57.473249 [HCS] Warning: Failed to load vmcompute.dll: The specified module could not be found.
2026/04/09 22:42:57.473772 [HCN] Initialized HCN API from computenetwork.dll
2026/04/09 22:42:57.473772 Warning: failed to open service for recovery config: Access is denied.
2026/04/09 22:42:57.474280 [Cleanup] Warning: failed to enumerate HCN networks: HcnEnumerateNetworks failed with HRESULT 0x800706d9
2026/04/09 22:42:57.474280 [VM] Stale VM scan failed, continuing without cleanup: HCS not initialized
2026/04/09 22:42:57.520750 [Server] Signature verification initialized
2026/04/09 22:42:57.520750 [Server]   Service: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\resources\cowork-svc.exe
2026/04/09 22:42:57.520750 [Server]   Subject: Anthropic, PBC
2026/04/09 22:42:57.520750 [Server]   Thumbprint: dbde5d16768ed0c1...
2026/04/09 22:42:57.520750 [Server]   Enforce: true
2026/04/09 22:42:57.520750 [Server] Starting named pipe server on \\.\pipe\cowork-vm-service
2026/04/09 22:42:57.521283 [Server] Named pipe server listening
2026/04/09 22:42:57.521283 Service ready. Listening on \\.\pipe\cowork-vm-service
2026/04/09 22:43:34.282817 [Server] Client connected
2026/04/09 22:43:34.498615 [Server] Client signature verified: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\claude.exe (subject: Anthropic, PBC)
2026/04/09 22:43:34.500176 [Server] Persistent RPC: entering loop
2026/04/09 22:46:13.457099 [Server] Persistent RPC: connection ended: failed to read length: EOF
2026/04/09 22:46:13.531878 Service stop requested
2026/04/09 22:46:13.531878 Shutdown signal received...
2026/04/09 22:46:13.531878 [Server] Stopping server...
2026/04/09 22:46:13.531878 [Server] Server stopped
2026/04/09 22:46:13.531878 Service stopped.
2026/04/09 22:50:00.707131 Starting CoworkVMService as Windows service
2026/04/09 22:50:00.708161 Claude VM Service starting...
2026/04/09 22:50:00.708675 Waiting for configuration from app via 'configure' method...
2026/04/09 22:50:00.708675 [HCS] Initializing HCS DLLs...
2026/04/09 22:50:00.708675 [HCS] Warning: Failed to load vmcompute.dll: The specified module could not be found.
2026/04/09 22:50:00.708675 [HCN] Initialized HCN API from computenetwork.dll
2026/04/09 22:50:00.708675 Warning: failed to open service for recovery config: Access is denied.
2026/04/09 22:50:00.709187 [Cleanup] Warning: failed to enumerate HCN networks: HcnEnumerateNetworks failed with HRESULT 0x800706d9
2026/04/09 22:50:00.709187 [VM] Stale VM scan failed, continuing without cleanup: HCS not initialized
2026/04/09 22:50:00.754670 [Server] Signature verification initialized
2026/04/09 22:50:00.754670 [Server]   Service: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\resources\cowork-svc.exe
2026/04/09 22:50:00.754670 [Server]   Subject: Anthropic, PBC
2026/04/09 22:50:00.754670 [Server]   Thumbprint: dbde5d16768ed0c1...
2026/04/09 22:50:00.754670 [Server]   Enforce: true
2026/04/09 22:50:00.754670 [Server] Starting named pipe server on \\.\pipe\cowork-vm-service
2026/04/09 22:50:00.755197 [Server] Named pipe server listening
2026/04/09 22:50:00.755197 Service ready. Listening on \\.\pipe\cowork-vm-service
2026/04/09 23:02:11.883673 [Server] Client connected
2026/04/09 23:02:12.312560 [Server] Client signature verified: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\claude.exe (subject: Anthropic, PBC)
2026/04/09 23:02:12.313113 [Server] Persistent RPC: entering loop
2026/04/09 23:03:01.567144 [Server] Persistent RPC: connection ended: failed to read length: EOF
2026/04/09 23:03:12.127479 [Server] Client connected
2026/04/09 23:03:12.364761 [Server] Client signature verified: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\claude.exe (subject: Anthropic, PBC)
RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

I try to run dispatch and it just hangs when I send a message. Eventually it says desktop appears offline when I'm looking at it from my desktop.

What Should Happen?

Dispatch should work.

Error Messages/Logs

2026/04/09 21:53:56.426589 Starting CoworkVMService as Windows service
2026/04/09 21:53:56.428123 Claude VM Service starting...
2026/04/09 21:53:56.428123 Waiting for configuration from app via 'configure' method...
2026/04/09 21:53:56.428123 [HCS] Initializing HCS DLLs...
2026/04/09 21:53:56.428123 [HCS] Warning: Failed to load vmcompute.dll: The specified module could not be found.
2026/04/09 21:53:56.428634 [HCN] Initialized HCN API from computenetwork.dll
2026/04/09 21:53:56.428634 Warning: failed to open service for recovery config: Access is denied.
2026/04/09 21:53:56.431775 [Cleanup] Warning: failed to enumerate HCN networks: HcnEnumerateNetworks failed with HRESULT 0x800706d9
2026/04/09 21:53:56.431775 [VM] Stale VM scan failed, continuing without cleanup: HCS not initialized
2026/04/09 21:53:56.528624 [Server] Signature verification initialized
2026/04/09 21:53:56.528624 [Server]   Service: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\resources\cowork-svc.exe
2026/04/09 21:53:56.528624 [Server]   Subject: Anthropic, PBC
2026/04/09 21:53:56.528624 [Server]   Thumbprint: dbde5d16768ed0c1...
2026/04/09 21:53:56.528624 [Server]   Enforce: true
2026/04/09 21:53:56.528624 [Server] Starting named pipe server on \\.\pipe\cowork-vm-service
2026/04/09 21:53:56.529158 [Server] Named pipe server listening
2026/04/09 21:53:56.529158 Service ready. Listening on \\.\pipe\cowork-vm-service
2026/04/09 21:55:31.838447 [Server] Client connected
2026/04/09 21:55:32.086595 [Server] Client signature verified: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\claude.exe (subject: Anthropic, PBC)
2026/04/09 21:55:32.092219 [Server] Persistent RPC: entering loop
2026/04/09 22:21:09.196658 [Server] Persistent RPC: connection ended: failed to read length: EOF
2026/04/09 22:21:15.912043 [Server] Client connected
2026/04/09 22:21:16.244730 [Server] Client signature verified: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\claude.exe (subject: Anthropic, PBC)
2026/04/09 22:21:16.245239 [Server] Persistent RPC: entering loop
2026/04/09 22:21:42.501235 [Server] Persistent RPC: connection ended: failed to read length: EOF
2026/04/09 22:21:48.871390 [Server] Client connected
2026/04/09 22:21:49.100370 [Server] Client signature verified: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\claude.exe (subject: Anthropic, PBC)
2026/04/09 22:21:49.100875 [Server] Persistent RPC: entering loop
2026/04/09 22:28:54.678152 [Server] Persistent RPC: connection ended: failed to read length: EOF
2026/04/09 22:28:58.162380 [Server] Client connected
2026/04/09 22:28:58.472095 [Server] Client signature verified: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\claude.exe (subject: Anthropic, PBC)
2026/04/09 22:28:58.472599 [Server] Persistent RPC: entering loop
2026/04/09 22:32:33.453293 [Server] Persistent RPC: connection ended: failed to read length: EOF
2026/04/09 22:32:49.850774 Service stop requested
2026/04/09 22:32:49.851287 Shutdown signal received...
2026/04/09 22:32:49.851287 [Server] Stopping server...
2026/04/09 22:32:49.851287 [Server] Server stopped
2026/04/09 22:32:49.851287 Service stopped.
2026/04/09 22:33:08.363821 Starting CoworkVMService as Windows service
2026/04/09 22:33:08.364852 Claude VM Service starting...
2026/04/09 22:33:08.364852 Waiting for configuration from app via 'configure' method...
2026/04/09 22:33:08.365368 [HCS] Initializing HCS DLLs...
2026/04/09 22:33:08.365368 [HCS] Warning: Failed to load vmcompute.dll: The specified module could not be found.
2026/04/09 22:33:08.365368 [HCN] Initialized HCN API from computenetwork.dll
2026/04/09 22:33:08.365368 Warning: failed to open service for recovery config: Access is denied.
2026/04/09 22:33:08.365882 [Cleanup] Warning: failed to enumerate HCN networks: HcnEnumerateNetworks failed with HRESULT 0x800706d9
2026/04/09 22:33:08.365882 [VM] Stale VM scan failed, continuing without cleanup: HCS not initialized
2026/04/09 22:33:08.409824 [Server] Signature verification initialized
2026/04/09 22:33:08.409824 [Server]   Service: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\resources\cowork-svc.exe
2026/04/09 22:33:08.409824 [Server]   Subject: Anthropic, PBC
2026/04/09 22:33:08.409824 [Server]   Thumbprint: dbde5d16768ed0c1...
2026/04/09 22:33:08.409824 [Server]   Enforce: true
2026/04/09 22:33:08.409824 [Server] Starting named pipe server on \\.\pipe\cowork-vm-service
2026/04/09 22:33:08.409824 [Server] Named pipe server listening
2026/04/09 22:33:08.409824 Service ready. Listening on \\.\pipe\cowork-vm-service
2026/04/09 22:34:38.339586 [Server] Client connected
2026/04/09 22:34:38.774024 [Server] Client signature verified: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\claude.exe (subject: Anthropic, PBC)
2026/04/09 22:34:38.774531 [Server] Persistent RPC: entering loop
2026/04/09 22:42:29.381032 [Server] Persistent RPC: connection ended: failed to read length: EOF
2026/04/09 22:42:29.436049 Service stop requested
2026/04/09 22:42:29.436049 Shutdown signal received...
2026/04/09 22:42:29.436049 [Server] Stopping server...
2026/04/09 22:42:29.436049 [Server] Server stopped
2026/04/09 22:42:29.436049 Service stopped.
2026/04/09 22:42:57.472195 Starting CoworkVMService as Windows service
2026/04/09 22:42:57.473249 Claude VM Service starting...
2026/04/09 22:42:57.473249 Waiting for configuration from app via 'configure' method...
2026/04/09 22:42:57.473249 [HCS] Initializing HCS DLLs...
2026/04/09 22:42:57.473249 [HCS] Warning: Failed to load vmcompute.dll: The specified module could not be found.
2026/04/09 22:42:57.473772 [HCN] Initialized HCN API from computenetwork.dll
2026/04/09 22:42:57.473772 Warning: failed to open service for recovery config: Access is denied.
2026/04/09 22:42:57.474280 [Cleanup] Warning: failed to enumerate HCN networks: HcnEnumerateNetworks failed with HRESULT 0x800706d9
2026/04/09 22:42:57.474280 [VM] Stale VM scan failed, continuing without cleanup: HCS not initialized
2026/04/09 22:42:57.520750 [Server] Signature verification initialized
2026/04/09 22:42:57.520750 [Server]   Service: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\resources\cowork-svc.exe
2026/04/09 22:42:57.520750 [Server]   Subject: Anthropic, PBC
2026/04/09 22:42:57.520750 [Server]   Thumbprint: dbde5d16768ed0c1...
2026/04/09 22:42:57.520750 [Server]   Enforce: true
2026/04/09 22:42:57.520750 [Server] Starting named pipe server on \\.\pipe\cowork-vm-service
2026/04/09 22:42:57.521283 [Server] Named pipe server listening
2026/04/09 22:42:57.521283 Service ready. Listening on \\.\pipe\cowork-vm-service
2026/04/09 22:43:34.282817 [Server] Client connected
2026/04/09 22:43:34.498615 [Server] Client signature verified: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\claude.exe (subject: Anthropic, PBC)
2026/04/09 22:43:34.500176 [Server] Persistent RPC: entering loop
2026/04/09 22:46:13.457099 [Server] Persistent RPC: connection ended: failed to read length: EOF
2026/04/09 22:46:13.531878 Service stop requested
2026/04/09 22:46:13.531878 Shutdown signal received...
2026/04/09 22:46:13.531878 [Server] Stopping server...
2026/04/09 22:46:13.531878 [Server] Server stopped
2026/04/09 22:46:13.531878 Service stopped.
2026/04/09 22:50:00.707131 Starting CoworkVMService as Windows service
2026/04/09 22:50:00.708161 Claude VM Service starting...
2026/04/09 22:50:00.708675 Waiting for configuration from app via 'configure' method...
2026/04/09 22:50:00.708675 [HCS] Initializing HCS DLLs...
2026/04/09 22:50:00.708675 [HCS] Warning: Failed to load vmcompute.dll: The specified module could not be found.
2026/04/09 22:50:00.708675 [HCN] Initialized HCN API from computenetwork.dll
2026/04/09 22:50:00.708675 Warning: failed to open service for recovery config: Access is denied.
2026/04/09 22:50:00.709187 [Cleanup] Warning: failed to enumerate HCN networks: HcnEnumerateNetworks failed with HRESULT 0x800706d9
2026/04/09 22:50:00.709187 [VM] Stale VM scan failed, continuing without cleanup: HCS not initialized
2026/04/09 22:50:00.754670 [Server] Signature verification initialized
2026/04/09 22:50:00.754670 [Server]   Service: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\resources\cowork-svc.exe
2026/04/09 22:50:00.754670 [Server]   Subject: Anthropic, PBC
2026/04/09 22:50:00.754670 [Server]   Thumbprint: dbde5d16768ed0c1...
2026/04/09 22:50:00.754670 [Server]   Enforce: true
2026/04/09 22:50:00.754670 [Server] Starting named pipe server on \\.\pipe\cowork-vm-service
2026/04/09 22:50:00.755197 [Server] Named pipe server listening
2026/04/09 22:50:00.755197 Service ready. Listening on \\.\pipe\cowork-vm-service
2026/04/09 23:02:11.883673 [Server] Client connected
2026/04/09 23:02:12.312560 [Server] Client signature verified: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\claude.exe (subject: Anthropic, PBC)
2026/04/09 23:02:12.313113 [Server] Persistent RPC: entering loop
2026/04/09 23:03:01.567144 [Server] Persistent RPC: connection ended: failed to read length: EOF
2026/04/09 23:03:12.127479 [Server] Client connected
2026/04/09 23:03:12.364761 [Server] Client signature verified: C:\Program Files\WindowsApps\Claude_1.1617.0.0_x64__pzs8sxrjxfjjc\app\claude.exe (subject: Anthropic, PBC)

Steps to Reproduce

  1. Install and open claude desktop on windows
  2. Go to dispatch. Connect to mobile app (Android)
  3. From phone or desktop type "test" and hit enter
  4. It just spins for a while and then eventually says "Desktop appears offline. Will run when it reconnects."

Claude Model

None

Is this a regression?

No, this never worked

Last Working Version

No response

Claude Code Version

1.1617.0

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Other

Additional Information

<img width="1184" height="1806" alt="Image" src="https://github.com/user-attachments/assets/c803397d-ff41-4cce-9799-b78c7c437927" />

extent analysis

TL;DR

The issue is likely caused by the failure to load the vmcompute.dll module, which is required for the Claude VM Service to function properly, and can be resolved by ensuring the necessary dependencies are installed and configured correctly.

Guidance

  • Check the system for any missing dependencies or corrupted files that might be preventing the vmcompute.dll from loading.
  • Verify that the Windows Hypervisor Platform (WHP) is enabled, as it is required for the Claude VM Service to function.
  • Ensure that the user account running the Claude desktop application has the necessary permissions to access the required system resources.
  • Review the system event logs for any errors or warnings related to the vmcompute.dll or the Claude VM Service.

Example

No code example is provided as the issue appears to be related to system configuration and dependencies rather than code.

Notes

The provided logs indicate that the vmcompute.dll module cannot be found, which suggests a system configuration issue. Additionally, the HcnEnumerateNetworks function is failing with an HRESULT of 0x800706d9, which may indicate a problem with the Windows Hypervisor Platform (WHP) or the network configuration.

Recommendation

Apply a workaround by checking the system dependencies and configuration to ensure that the necessary components are installed and enabled, and then restart the Claude desktop application to see if the issue is resolved.

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