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claude-code - 💡(How to fix) Fix [BUG] Dispatch stuck "asleep" / "can't reach your desktop" since April 15 outage, Max plan

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Claude Dispatch has been non-functional on my mobile device since the Anthropic outage on Wednesday, April 15, 2026 (5 days ago). Dispatch was working normally that morning until approximately 10:00 AM, when the outage began. After Anthropic services came back online, Dispatch never recovered for my account. I am on an active Max plan, emailed support, received an unhelpful response, escalated to a live agent, and have not received a follow-up.

Error Message

Error Messages/Logs

Root Cause

Claude Dispatch has been non-functional on my mobile device since the Anthropic outage on Wednesday, April 15, 2026 (5 days ago). Dispatch was working normally that morning until approximately 10:00 AM, when the outage began. After Anthropic services came back online, Dispatch never recovered for my account. I am on an active Max plan, emailed support, received an unhelpful response, escalated to a live agent, and have not received a follow-up.

Fix Action

Fix / Workaround

Summary

Claude Dispatch has been non-functional on my mobile device since the Anthropic outage on Wednesday, April 15, 2026 (5 days ago). Dispatch was working normally that morning until approximately 10:00 AM, when the outage began. After Anthropic services came back online, Dispatch never recovered for my account. I am on an active Max plan, emailed support, received an unhelpful response, escalated to a live agent, and have not received a follow-up.

Expected behavior

Per the Help Center article on assigning tasks from anywhere in Cowork, Dispatch should be accessible from the mobile app when paired with a running Claude Desktop session on a Max plan. It was working normally for me until April 15.

Actual behavior

In the mobile app, when I open Dispatch:

  • The screen displays: "Can't reach your desktop. Check that your computer is online and desktop app is open."
  • The status icon under the Dispatch header shows "Asleep"
  • This persists regardless of desktop state. Claude Desktop is running and in the foreground, the Mac is awake and plugged in, same Wi-Fi, same account.
RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Summary

Claude Dispatch has been non-functional on my mobile device since the Anthropic outage on Wednesday, April 15, 2026 (5 days ago). Dispatch was working normally that morning until approximately 10:00 AM, when the outage began. After Anthropic services came back online, Dispatch never recovered for my account. I am on an active Max plan, emailed support, received an unhelpful response, escalated to a live agent, and have not received a follow-up.

Environment

  • Plan: Max (active, billed through Anthropic)
  • Account email: [email protected] (same account on both devices)
  • Computer: MacBook, macOS Tahoe 26.2
  • Claude Desktop version: 1.3561.0 (fbc74b), build 2026-04-20T14:59:51.000Z
  • Phone: iPhone 16 Pro
  • Claude mobile app version: 1.260416.0

Expected behavior

Per the Help Center article on assigning tasks from anywhere in Cowork, Dispatch should be accessible from the mobile app when paired with a running Claude Desktop session on a Max plan. It was working normally for me until April 15.

Actual behavior

In the mobile app, when I open Dispatch:

  • The screen displays: "Can't reach your desktop. Check that your computer is online and desktop app is open."
  • The status icon under the Dispatch header shows "Asleep"
  • This persists regardless of desktop state. Claude Desktop is running and in the foreground, the Mac is awake and plugged in, same Wi-Fi, same account.

Timeline

  • Wed, April 15, 2026, ~10:00 AM: Using Dispatch normally
  • Wed, April 15, 2026: Anthropic outage begins
  • After outage resolved: All other Claude services came back online; Dispatch never recovered on my account
  • 5 days since the incident: Dispatch has remained in "Asleep" / "can't reach your desktop" state. Support emailed, escalated to a live agent, no resolution.

Troubleshooting already attempted

  • Confirmed Max subscription is active
  • Updated Claude Desktop to the latest version (1.3561.0), fully quit and relaunched
  • Updated Claude mobile app from the App Store (1.260416.0), fully quit and relaunched
  • Logged out and back in on both devices
  • Verified both devices are on the same account and same Wi-Fi network
  • VPN disabled, firewall not blocking
  • Claude Desktop running and foregrounded, Mac awake, not on battery saver

None of the above resolved the issue. State appears to be stuck server-side from the April 15 incident.

Related issues

This matches the pattern in #40958 (Dispatch non-functional after a "Resolved" incident, Max plan, no support response), as well as #49545 and #45937 where desktop shows permanently offline to mobile. Appears to be a pairing/session state on the backend that did not recover for affected accounts when the incident was closed.

Impact

I use Claude every day as a core part of my workflow and Dispatch is a primary reason I am on the Max tier.

Requested action

Please force-reset my Dispatch pairing state server-side, or advise on a client-side step that would trigger a re-registration. Happy to provide account ID, request IDs, or logs on request.

What Should Happen?

i should be able to use Dispatch through my mobile while my laptop is awake.

Error Messages/Logs

Steps to Reproduce

  1. open dispatch on my mobile device
  2. insert prompt
  3. click send (to my laptop)

Claude Model

Opus

Is this a regression?

I don't know

Last Working Version

No response

Claude Code Version

1.260416.0

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response

extent analysis

TL;DR

The most likely fix is to force-reset the Dispatch pairing state server-side to resolve the stuck state caused by the Anthropic outage.

Guidance

  • The issue appears to be related to a server-side state that did not recover after the Anthropic outage, as indicated by the "Asleep" status and "Can't reach your desktop" error message.
  • Given that the user has already attempted various troubleshooting steps, including updating the Claude Desktop and mobile app, logging out and back in, and verifying the account and Wi-Fi network, a server-side reset may be necessary.
  • The user can provide their account ID, request IDs, or logs to facilitate the reset process.
  • It may be helpful to review related issues, such as #40958, #49545, and #45937, to identify any common patterns or solutions.

Example

No code snippet is provided as the issue appears to be related to a server-side state and not a client-side code issue.

Notes

The user has already attempted various troubleshooting steps, and the issue persists, suggesting that a server-side reset may be the most effective solution. However, without direct access to the server-side logs or configuration, it is difficult to provide a more specific solution.

Recommendation

Apply a workaround by requesting a force-reset of the Dispatch pairing state server-side, as this appears to be the most likely solution to resolve the stuck state caused by the Anthropic outage.

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FAQ

Expected behavior

Per the Help Center article on assigning tasks from anywhere in Cowork, Dispatch should be accessible from the mobile app when paired with a running Claude Desktop session on a Max plan. It was working normally for me until April 15.

#api#model loading#dependency error#configuration error#environment variable

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claude-code - 💡(How to fix) Fix [BUG] Dispatch stuck "asleep" / "can't reach your desktop" since April 15 outage, Max plan