claude-code - 💡(How to fix) Fix [BUG] Gift card redemption failed - account stuck on Free plan

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Error Message

Issue: Gift card redemption keeps failing with "redemption failed, please try again" error.

Error Messages/Logs

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Issue: Gift card redemption keeps failing with "redemption failed, please try again" error.

**Account email:[email protected]

Thank you.

What Should Happen?

Troubleshooting steps already tried:

  • Cleared browser cache and cookies
  • Switched browsers
  • Disabled all browser extensions
  • Disabled VPN / switched VPN nodes
  • Tried accessing claude.ai/gift/redeem directly
  • Contacted support via chat and email — only received AI responses, no human follow-up

Error Messages/Logs

Steps to Reproduce

Request: Please have someone manually verify and apply the gift code to my account on the backend. I can provide the gift code privately upon request.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

2.1.145

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response

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claude-code - 💡(How to fix) Fix [BUG] Gift card redemption failed - account stuck on Free plan