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claude-code - 💡(How to fix) Fix [BUG] Gift Pro 12 months: wrong redemption mechanism + double VAT charge for Germany [1 participants]

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anthropics/claude-code#54680•Fetched 2026-04-30 06:38:59
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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Redeeming a Gift Pro 12-month subscription on an existing active Pro account does not extend the subscription by 12 months as advertised. Instead, it converts the gift into a depleting credit balance — applied at net value only, stripping the VAT already paid at purchase. This results in two compounding problems:

Problem 1 — Wrong redemption mechanism: The gift was converted into account credits rather than a subscription extension. The credit covers only ~10.83 months, not 12 as promised.

  • Credit applied to account: €195.00 net only (VAT stripped)
  • Monthly drawdown: €18.00
  • Effective coverage: €195.00 ÷ €18.00 = 10.83 months
  • Shortfall vs. advertised: 1.17 months (€21)

Problem 2 — Double VAT: VAT (19%) was paid at gift purchase (€37.05). Despite this, each monthly billing cycle charges VAT again:

  • Gift paid: €232.05 (€195.00 + €37.05 VAT at 19%)
  • Monthly VAT charge: €3.42 (19% on €18.00)
  • Over 12 months: €41.04 in duplicate VAT
  • The original €37.05 VAT paid at purchase funds no service — it disappears

Total overcharge: ~€41.04 duplicate monthly VAT

  • Account region: Germany
  • Gift purchased: Gift Pro - 12 months
  • Gift Invoice number A4E5SHFJ-0008
  • Gift redeemed: 23 April 2026
  • Gift period: 20 May 2026 – 20 May 2027
  • Account monthly invoice number IZANWOQT-0002
  • Existing subscription at time of redemption: Claude Pro (active, next renewal 20th May 2026)

What Should Happen?

Redeeming a 12-month gift on an active subscription should extend the renewal date by exactly 12 months (that's a contractual commitment) — next renewal pushed to 20 May 2027. No additional monthly charges should occur during that period. No VAT should be charged monthly, as VAT was already collected at point of gift purchase.

Steps to Reproduce

Redeem a Claude Pro gift 1 Year subscription on claude.ai (web). Account renewal date didn't extend. The gift card turn into a depleting credit balance — applied at net value only, stripping the VAT already paid at purchase.

<img width="1007" height="328" alt="Image" src="https://github.com/user-attachments/assets/f44ec7f4-2992-401b-8f74-646d22de97eb" /> <img width="533" height="154" alt="Image" src="https://github.com/user-attachments/assets/fc6b6057-d0f2-4d61-835f-f406a0a24d63" />

Claude Model

None

Is this a regression?

No, this never worked

Last Working Version

No response

Claude Code Version

1.5354.0

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response

extent analysis

TL;DR

The issue can be fixed by modifying the gift redemption mechanism to extend the subscription by 12 months instead of converting it into a depleting credit balance.

Guidance

  • Review the gift redemption logic to ensure it extends the subscription period by 12 months as intended, rather than converting the gift into account credits.
  • Verify that the VAT paid at the time of gift purchase is not charged again during the subscription period.
  • Check the calculation for the credit applied to the account to ensure it covers the full 12 months as promised.
  • Consider adding a check to prevent duplicate VAT charges during the subscription period.

Example

No code snippet is provided as the issue does not include specific code details.

Notes

The issue seems to be related to the gift redemption mechanism and VAT handling. The provided information suggests that the current implementation is incorrect and needs to be modified to meet the expected behavior.

Recommendation

Apply a workaround to modify the gift redemption mechanism to extend the subscription by 12 months, and ensure that VAT is not charged again during the subscription period, as this is a contractual commitment and the current implementation is incorrect.

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claude-code - 💡(How to fix) Fix [BUG] Gift Pro 12 months: wrong redemption mechanism + double VAT charge for Germany [1 participants]