Issue Station
Sign In
Tools hereToolbox

claude-code - 💡(How to fix) Fix [BUG] Gift Pro subscription purchased — redemption email never delivered, account stuck on Free plan

Official PRs (…)
ON THIS PAGE

Recommended Tools

×6

Utilities matched from this issue’s tags and category — try them while you read without losing context.

GitHub issue graph ai analysis

Paste a GitHub issue URL. We fetch that issue, discover linked issues from bodies/comments/timeline, collect linked pull requests, and produce a structured English report.

The report is written in English Markdown for sharing and archival.

Helpful · Quick feedback

Loading…

Error Message

Error Messages/Logs

RAW_BUFFERClick to expand / collapse

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

I purchased a Claude Pro gift subscription. Payment was successfully charged, but the gift redemption email was never delivered to the recipient email address (checked inbox and spam thoroughly). Without the redemption email/link, there is no way to activate the gift. Account remains on Free plan. Steps to reproduce:

Purchase a Claude Pro gift subscription Redemption email is never delivered No redemption link available → cannot activate gift Account stays on Free plan despite payment

Expected behavior: Redemption email should arrive promptly after purchase so the gift can be activated. Actual behavior: No email received. Account stuck on Free plan. Money charged with no service delivered. Support ticket: #101136608 (opened 6 days ago, no human response yet)

my E-Mail: [email protected]

What Should Happen?

I should receive an email with a gift for the pro plan. And unblock feature payments.

Error Messages/Logs

Steps to Reproduce

  1. Login into account.
  2. Try to buy gift.
  3. Do payment.
  4. Payment form will charge you $20.00
  5. No gift redemption have received to E-Mail.

Claude Model

None

Is this a regression?

I don't know

Last Working Version

No response

Claude Code Version

I'm using web or VSCode extension

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Other

Additional Information

No response

Vote matrix · Quick signals

Works
Did the solution work? Tap to confirm.
Easy Fix
Was it a quick fix?
Time Saver
Did it save you time?
Blocking
Was it severely blocking?
Common Issue
Are others likely hitting this too?
Flaky / Intermittent
Is it intermittent?
Verified / Reproducible
Can you reproduce it reliably?
Loading…

Still need to ship something?

×6

Another batch ranked right after the header list — different links, same matching logic.

Back to top recommendations

TRENDING

claude-code - 💡(How to fix) Fix [BUG] Gift Pro subscription purchased — redemption email never delivered, account stuck on Free plan