claude-code - 💡(How to fix) Fix [BUG] Gift Pro subscription reverted to Free plan — invoice shows Paid [2 comments, 2 participants]

Error Messages/Logs

TL;DR

The issue is likely related to a backend billing synchronization bug that caused the account to revert to the Free plan, and the user may need to contact support to resolve the issue.

Guidance

• Review the related issues (#48821, #48231, #45335, #46378, #44163) to see if there are any common patterns or solutions that can be applied to this case.
• Verify that the gift subscription was successfully redeemed and that the receipt (Receipt-2845-9677-4153.pdf) is valid and up-to-date.
• Contact the Fin AI Agent or Claude support to escalate the issue, as they may be able to manually update the account or provide additional troubleshooting steps.
• Check if there are any known issues with the Opus model or the Anthropics API that could be contributing to the problem.

Notes

The issue seems to be related to a backend bug, and the user has already tried troubleshooting steps such as logging out and clearing browser cache. The fact that the issue is similar to previous reports suggests that it may be a known problem that requires a specific fix or workaround.

Recommendation

Apply workaround: Contact Claude support to escalate the issue and request manual intervention to update the account to the correct plan. This is because the issue seems to be related to a backend bug that requires specific attention from the support team.