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claude-code - 💡(How to fix) Fix [BUG] I have searched existing issues and found similar reports (#56895, #35340, #54560, #31012) but none have resolved my specific case

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  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

I purchased the Claude Max plan (5x) and was successfully charged $118.00 (including 18% GST) on May 19, 2026. My invoice shows as Paid in Settings > Billing at claude.ai, but my account is still on the Free plan with all Max features disabled including Claude Code. There is no Resubscribe button — only an Upgrade button that would trigger a new payment. Support Fin AI bot has been looping for 30+ hours with no resolution and two tickets closed without fix. Invoice: HQ27BPBD-0006, Receipt: 2302-7368-9255, Support Conversation ID: 215474376323881. Same issue reported in #56895, #35340, #54560, #31012.

What Should Happen?

Account should be upgraded to Max plan immediately after successful payment with all Max features and Claude Code enabled.

Error Messages/Logs

Steps to Reproduce

Purchase Claude Max plan (5x) and complete payment Payment is charged successfully — invoice shows as Paid in Settings > Billing Account still shows Free plan Claude Code inaccessible — prompts to upgrade

Claude Model

None

Is this a regression?

I don't know

Last Working Version

No response

Claude Code Version

N/A

Platform

Other

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

<img width="1109" height="833" alt="Image" src="https://github.com/user-attachments/assets/58f330f1-8c51-4610-82dd-124a765f8d22" />

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claude-code - 💡(How to fix) Fix [BUG] I have searched existing issues and found similar reports (#56895, #35340, #54560, #31012) but none have resolved my specific case