claude-code - 💡(How to fix) Fix [BUG] HCS HRESULT 0x80070032 [1 participants]

HCS operation failed: failed to start VM: HcsWaitForOperationResult failed with HRESULT 0x80070032: {"Error":-2147024846,"ErrorMessage":"The request is not supported.","ErrorEvents":[{"Message":"'cowork-vm-baa82cce' failed to start. (Virtual machine ID C046CF90-111C-5CF6-BEA8-04F9FA3568B3)","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12030,"Flags":13,"Data":[{"Type":"String","Value":"cowork-vm-baa82cce"},{"Type":"String","Value":"C046CF90-111C-5CF6-BEA8-04F9FA3568B3"}]},{"Message":"'cowork-vm-baa82cce' Synthetic Storage (Instance ID 1FF46D3F-E712-5DBC-9813-AAD51981A2E9): Failed to Power on with Error 'The request is not supported.' (0x80070032). (Virtual machine ID C046CF90-111C-5CF6-BEA8-04F9FA3568B3)","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12010,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-baa82cce"},{"Type":"String","Value":"C046CF90-111C-5CF6-BEA8-04F9FA3568B3"},{"Type":"String","Value":"Synthetic Storage"},{"Type":"String","Value":"%%2147942450"},{"Type":"String","Value":"0x80070032"},{"Type":"String","Value":"1FF46D3F-E712-5DBC-9813-AAD51981A2E9"},{"Type":"String","Value":""}]},{"Message":"'cowork-vm-baa82cce': Attachment 'C:\Users\usman.khalid\AppData\Roaming\Claude\vm_bundles\claudevm.bundle\rootfs.vhdx (Lun 0)' failed to open because of error: 'The request is not supported.' (0x80070032). (Virtual machine ID C046CF90-111C-5CF6-BEA8-04F9FA3568B3)","Provider":"edacd782-2564-4497-ade6-7199377850f2","EventId":12140,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-baa82cce"},{"Type":"String","Value":"C046CF90-111C-5CF6-BEA8-04F9FA3568B3"},{"Type":"String","Value":"C:\Users\usman.khalid\AppData\Roaming\Claude\vm_bundles\claudevm.bundle\rootfs.vhdx (Lun 0)"},{"Type":"String","Value":"%%2147942450"},{"Type":"String","Value":"0x80070032"},{"Type":"String","Value":""},{"Type":"String","Value":""}]}],"Attribution":[{"OperationFailure":{"Detail":"Start"}},{"VirtualDeviceFailure":{"Detail":"PowerOnCold","Name":"Synthetic Storage","DeviceId":"d422512d-2bf2-4752-809d-7b82b5fcb1b4","InstanceId":"1ff46d3f-e712-5dbc-9813-aad51981a2e9"}}]}

TL;DR

The issue might be resolved by checking the system configuration and ensuring that the required virtualization features are enabled, as the error messages suggest a problem with starting the VM.

Guidance

• Check if virtualization is enabled in the system's BIOS settings, as this could be a prerequisite for running Claude Cowork.
• Verify that the Windows Hypervisor Platform (WHP) and Virtual Machine Platform (VMP) features are enabled in Windows Features, as these are required for running virtual machines.
• Ensure that there are no conflicts with other virtualization software or system configurations that could be preventing the VM from starting.
• Try restarting the system and then attempting to run Claude Cowork again to see if the issue persists.

Example

No specific code example is applicable in this case, as the issue appears to be related to system configuration and virtualization settings.

Notes

The exact cause of the issue is unclear, but it seems to be related to the system's ability to start the virtual machine. The error messages suggest that the request is not supported, which could indicate a problem with the system's configuration or the virtualization features.

Recommendation

Apply a workaround by checking and configuring the system's virtualization settings, as this may resolve the issue with starting the VM.