claude-code - 💡(How to fix) Fix [BUG] Lost 100 dollars of balance while trying to renew max plan. [1 participants]

Error Messages/Logs

TL;DR

The user's balance of $96 is missing after canceling and attempting to renew their Claude subscription, suggesting a potential issue with balance handling during subscription changes.

Guidance

• Verify the current balance in the user's account to confirm the discrepancy.
• Check the subscription change history to see if the balance was correctly transferred or refunded during the plan switch from Claude Pro to Claude Max.
• Investigate the Stripe invoice process to ensure that the voided $20 invoice did not inadvertently affect the user's balance.
• Test the renewal process with a small balance to reproduce the issue and identify potential causes.

Example

No code snippet is provided as the issue seems related to the subscription and billing system rather than a specific code error.

Notes

The issue may be specific to the interaction between the Claude subscription system and Stripe invoicing, and resolving it may require inspecting the billing history and subscription change logs.

Recommendation

Apply workaround: The user should contact support to manually restore their balance or investigate alternative subscription renewal methods to avoid further balance discrepancies.