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claude-code - 💡(How to fix) Fix [BUG] Max Account downgraded from Max to Free Plan mid-subscription

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Error Message

Error Messages/Logs

Fix Action

Fix / Workaround

Discovered my Claude Max Account (self-)downgraded to the Free Plan, after sign in, upon login prompt with Claude Code. I was mid-task this morning when the logout happened, and the login prompt initiated. I logged in as I would typically do, and was greeted with a message that Claude Opus 4.7 is not available on the Free Plan, and to upgrade in order to utilize it, or Claude Code. I checked my Google Play account, and everything is in order, and indicates I am on a paid Max Account - Fin also sees me on a paid account on his end as well. Last payment was made, successfully - April 16th. My renewal is May 16th. It is May 6th, and I now have nothing more than a free plan - The fact Google Play, and Fin both verify the Max subscription is active , and then being prompted to upgrade to use the service indicates there is either some anomaly or interaction between Google Play and Claude - or simply Claude, and my account.

Code Example

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Discovered my Claude Max Account (self-)downgraded to the Free Plan, after sign in, upon login prompt with Claude Code. I was mid-task this morning when the logout happened, and the login prompt initiated. I logged in as I would typically do, and was greeted with a message that Claude Opus 4.7 is not available on the Free Plan, and to upgrade in order to utilize it, or Claude Code. I checked my Google Play account, and everything is in order, and indicates I am on a paid Max Account - Fin also sees me on a paid account on his end as well. Last payment was made, successfully - April 16th. My renewal is May 16th. It is May 6th, and I now have nothing more than a free plan - The fact Google Play, and Fin both verify the Max subscription is active , and then being prompted to upgrade to use the service indicates there is either some anomaly or interaction between Google Play and Claude - or simply Claude, and my account.

<img width="1440" height="3120" alt="Image" src="https://github.com/user-attachments/assets/ab669e39-58ae-4af7-986d-b4c8d0554f5e" /> <img width="1440" height="3120" alt="Image" src="https://github.com/user-attachments/assets/8718f561-25d0-484b-9484-ffaa08841efe" /> <img width="1440" height="3120" alt="Image" src="https://github.com/user-attachments/assets/cf85aca1-46ca-44b7-9561-25070e941159" />

What Should Happen?

I should sign in, and have my usual Claude Max 20x plan - not a free plan.

Error Messages/Logs

N/A

Steps to Reproduce

N/A

Claude Model

Other

Is this a regression?

Yes, this worked in a previous version

Last Working Version

N/A (Account)

Claude Code Version

2.1.132

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Other

Additional Information

No response

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#api#prompt issue#agent setup#task chaining#parallel task

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