claude-code - 💡(How to fix) Fix [BUG] my Claude max 20x paid by gift card was downgraded to Free plan after two days [1 participants]

Error Messages/Logs

TL;DR

The user's Claude subscription was downgraded to a Free plan after two days, despite being paid for a 20x max plan via gift card, and support interactions were unhelpful.

Guidance

• The issue seems related to a potential billing or subscription management problem, possibly triggered by the gift card payment method.
• To mitigate, the user could try contacting support again, this time explicitly mentioning the gift card payment and the expected subscription duration.
• The user may want to verify their subscription status and payment records to ensure everything was processed correctly.
• Given the lack of technical details, it's unclear if this is a code issue or a support/billing problem.

Notes

The provided information lacks specific technical details, making it difficult to pinpoint the exact cause or provide a code-based solution.

Recommendation

Apply workaround: The user should attempt to contact support again with more specific details about their payment method and expected subscription duration, as this may help resolve the issue without requiring a code change.