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openclaw - 💡(How to fix) Fix [Bug]: new agents configured with matrix channel are unresponsive [2 comments, 2 participants]

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openclaw/openclaw#61351•Fetched 2026-04-08 02:59:35
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danudatadanudata
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New agents configured to be reached through DM in Matrix are non-responsive. Agents successfully log in, they can be found and invited to a channel, but any message sent does not start a session. The agent is unresponsive.

Note: existing agents are not impacted, they continue responding as usual.

Root Cause

New agents configured to be reached through DM in Matrix are non-responsive. Agents successfully log in, they can be found and invited to a channel, but any message sent does not start a session. The agent is unresponsive.

Note: existing agents are not impacted, they continue responding as usual.

RAW_BUFFERClick to expand / collapse

Bug type

Regression (worked before, now fails)

Beta release blocker

No

Summary

New agents configured to be reached through DM in Matrix are non-responsive. Agents successfully log in, they can be found and invited to a channel, but any message sent does not start a session. The agent is unresponsive.

Note: existing agents are not impacted, they continue responding as usual.

Steps to reproduce

  1. Create a new agent
  2. Assign credentials and standard configuration
  3. dm.policy set to allowlist with a unique user @user:matrix.domain.name
  4. Search for the agent at @agent:matrix.domain.name and start a chat
  5. send message to the agent

Expected behavior

Agent responds and commences bootstrap.

Actual behavior

No response from the agent even though logs confirm they have logged in.

OpenClaw version

2026.04.02

Operating system

Ubuntu 25.10

Install method

npm global

Model

openai-codex/chatgpt-5.4

Provider / routing chain

openclaw > openai-codex/chatgpt-5.4

Additional provider/model setup details

No response

Logs, screenshots, and evidence

Only older agents are connected to Element <img width="246" height="352" alt="Image" src="https://github.com/user-attachments/assets/c18c24fd-36b5-4ef8-87d8-6a063229519c" />

Impact and severity

Affected: matrix users Severity: annoying, potentially blocks if this happens with first agent created Frequency: always Consequences: can't have new agents in a multi-agent environment

Additional information

I have a script to create new synapse users and assign them password. I'm using the same script as for the other functioning agents and tried creating 3 new different agents. None of them respond.

extent analysis

TL;DR

The issue may be resolved by re-examining the dm.policy configuration for new agents, ensuring it correctly allows interactions with the intended users.

Guidance

  • Verify that the dm.policy setting is correctly applied to the new agents, and the allowlist includes the intended users (e.g., @user:matrix.domain.name).
  • Check the logs for any errors or warnings related to the dm.policy configuration or agent authentication.
  • Compare the configuration of existing, working agents with the new, non-responsive agents to identify any differences.
  • Test the new agents with a different dm.policy setting, such as a more permissive configuration, to isolate the issue.

Example

No code snippet is provided, as the issue does not explicitly mention a specific code-related problem.

Notes

The issue may be related to the specific configuration of the new agents or the dm.policy setting, which is not fully understood from the provided information. Further investigation is needed to determine the root cause.

Recommendation

Apply a workaround by re-configuring the dm.policy setting for new agents to a more permissive configuration, allowing interactions with the intended users, and then test the agents' responsiveness.

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FAQ

Expected behavior

Agent responds and commences bootstrap.

#permission error#memory optimization#batch processing#GPU compatibility#latency issue

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openclaw - 💡(How to fix) Fix [Bug]: new agents configured with matrix channel are unresponsive [2 comments, 2 participants]