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claude-code - 💡(How to fix) Fix [BUG] : $50 Opus 4.6 promotional credit disappeared (possibly after claiming $20 extra usage credit) [2 comments, 2 participants]

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anthropics/claude-code#52287•Fetched 2026-04-24 06:11:10
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Error Message

Error Messages/Logs

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

What's wrong? I claimed a $50 Opus 4.6 promotional credit in January 2026. The credit has since disappeared from my account with no notification or explanation. The credit does not appear under Invoice history in Settings > Billing.

I later claimed a separate $20 extra usage promotional credit. It's possible this action triggered the same billing system bug documented in #23674 and #25586 where credits are zeroed out during account/billing state changes. I also had a billing change mid-march where a promotional rate ended and I am now on the full price.

Support via the Fin AI agent was unhelpful - the conversation was ended without resolution.

Steps to reproduce

  1. Hold an active $50 Opus 4.6 promotional credit balance
  2. Claim a separate $20 extra usage promotional credit
  3. Check Settings > Usage > Extra Usage - balance shows only the $20 credit
  4. Check Settings > Billing > Invoice history - credit does not appear (not even for the $20 credit Claude.ai account has the same email as my github account.

Expected behavior Both promotional credits should be preserved and visible in account balance. In case the promotional credit had an expiry time, it should be visible in the account balance.

Actual behavior Promotional credit shows $20 promotional credit - $50 cannot be seen anymore. No trace in billing history of either promotional credit.

Related issues

  • #23674 — $50 credits disappeared after Pro subscription renewal (confirmed billing bug)
  • #25586 — $50 Opus 4.6 promotional credit disappeared after subscription change
  • #47210 — $20 promotional credit disappeared after subscription renewal

Platform Claude.ai (web) & Claude code

What Should Happen?

Both promotional credits should be preserved and visible in account balance. In case the promotional credit had an expiry time and/or is expired, it should be visible in the invoice history.

Error Messages/Logs

Steps to Reproduce

  1. Log into claude.ai.
  2. Under Settings->Billing, check Extra Usage section.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

2.1.118 (Claude Code)

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

Account email: [email protected]

extent analysis

TL;DR

The $50 Opus 4.6 promotional credit disappearance may be related to a known billing bug that occurs during account or billing state changes, similar to issues #23674 and #25586.

Guidance

  • Review the related issues (#23674, #25586, #47210) to understand the potential billing bug causing the credit disappearance.
  • Verify if the $50 credit had an expiry time and if it is still visible in the account balance or invoice history after the expiry date.
  • Check if claiming the separate $20 extra usage promotional credit triggered the billing system bug, causing the $50 credit to be zeroed out.
  • Contact support again, providing detailed steps to reproduce the issue and referencing the related issues, to seek a resolution.

Example

No code snippet is provided as this issue seems to be related to a billing system bug rather than a code error.

Notes

The issue may be specific to the Claude.ai platform and its billing system, and resolving it may require assistance from the support team.

Recommendation

Apply workaround: Wait for the support team to investigate and resolve the issue, as it seems to be a known billing bug.

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claude-code - 💡(How to fix) Fix [BUG] : $50 Opus 4.6 promotional credit disappeared (possibly after claiming $20 extra usage credit) [2 comments, 2 participants]