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claude-code - 💡(How to fix) Fix [BUG] Organization Disabled - Account Review Request [1 participants]

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anthropics/claude-code#55079•Fetched 2026-05-01 05:46:46
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Error Message

My account [email protected] has been disabled with the error "This organization has been disabled." 3. Restore my access if this was an automated system error

Error Messages/Logs

  1. Account immediately disabled with "This organization has been disabled" error
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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

Organization Disabled - Account Review Request Hi Anthropic Support, My account [email protected] has been disabled with the error "This organization has been disabled." I am a paying Pro subscriber and have not violated any terms of service. Please:

  1. Provide a clear explanation of why my account was disabled
  2. Review my account manually
  3. Restore my access if this was an automated system error Account email: [email protected] Subscription type: Pro Date of issue: Thursday, April 30, 2026 Thank you

What Should Happen?

I believe my account should not be suspended for the following reasons:

  1. I am a legitimate paying subscriber. I have been a direct-paying Claude Pro subscriber with a valid payment method and billing history. I am not using a gift subscription or trial account.
  2. No terms of service violation. I was simply logging into claude.com/plugins to explore available plugins — a normal, intended use of the platform. I was not scraping, automating, or engaging in any abusive behavior.
  3. VPN usage is a network requirement, not malicious intent. I was using a VPN with tun mode due to my local network/ISP configuration. This is a standard setup for many legitimate users, especially in regions with restricted internet access. Using a VPN does not imply wrongdoing.
  4. No prior warning was provided. My account was disabled immediately without any email notification, warning, or opportunity to correct the behavior. A paying subscriber deserves at minimum a warning before permanent suspension.
  5. This appears to be an automated false positive. The combination of VPN + visiting claude.com/plugins appears to have triggered an automated anti-abuse system that incorrectly flagged my legitimate activity. I respectfully request a manual review of my account and restoration of access. I have payment records and can verify my identity if needed.

Error Messages/Logs

Steps to Reproduce

  1. Be a paying Claude Pro subscriber
  2. Log into claude.com/plugins
  3. Account immediately disabled with "This organization has been disabled" error

Claude Model

None

Is this a regression?

No, this never worked

Last Working Version

No response

Claude Code Version

Latest

Platform

Anthropic API

Operating System

Ubuntu/Debian Linux

Terminal/Shell

WSL (Windows Subsystem for Linux)

Additional Information

No response

extent analysis

TL;DR

The account holder's legitimate activity was likely misidentified as abusive behavior by an automated system, resulting in account disablement.

Guidance

  • The user's VPN usage and visit to claude.com/plugins may have triggered the automated anti-abuse system, leading to a false positive.
  • To mitigate this issue, the user can try accessing the platform without using a VPN or reach out to Anthropic Support to request a manual review of their account activity.
  • The user should provide detailed information about their payment records and legitimate usage to support their case for account restoration.
  • Anthropic Support should review the user's account activity and payment history to determine if the account was incorrectly flagged.

Notes

The issue appears to be related to an automated system's incorrect identification of legitimate activity as abusive behavior, rather than a technical issue with the Claude Code platform itself.

Recommendation

Apply workaround: The user should reach out to Anthropic Support to request a manual review of their account activity, providing detailed information about their payment records and legitimate usage to support their case for account restoration.

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claude-code - 💡(How to fix) Fix [BUG] Organization Disabled - Account Review Request [1 participants]