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claude-code - 💡(How to fix) Fix [BUG] Payment processed but still stays as not paid in claude/claude-code

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Error Messages/Logs

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Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

https://invoice.stripe.com/i/acct_1MExQ9BjIQrRQnux/live_YWNjdF8xTUV4UTlCaklRclJRbnV4LF9VVmVvVXVTUGVxS2g3WGJSU0dDMkcyTG50WkZOdmFwLDE2OTIyNDI1OQ0200lT4ZjvU6?s=ap

above is my invoice and receipt

I have paid for claude and waited for a moment, and I closed the tab after it took money from my card. Then I opened claude from browser and it shows me

<img width="1386" height="720" alt="Image" src="https://github.com/user-attachments/assets/569076fd-3869-465c-ba77-d04173ed1a31" />

Claude team, I am waiting for this to be resolved, I visited bank and bank confirmed that money is actually deducted for claude.

🆘

What Should Happen?

My Account should have been on different subscription plan and I should have been able to use it on Max subscription

Error Messages/Logs

Steps to Reproduce

  1. Open the claude.ai
  2. Upgrade
  3. After bank account is deducted, close the tab, (while 3D secure page was active)
  4. See if your account subscription status changes

Claude Model

Other

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

latest

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response

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#api#model loading#dependency error#configuration error#environment variable

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